Alumni Coordinator - Recovery

Northern Path Recovery; Fort Wayne, Northern (IN, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Remote work option

Competitive salary

Job summary

Northern Path Recovery Center is seeking an Alumni Coordinator to plan alumni outreach, organize events, and develop programs that strengthen community ties. You will collaborate with leadership to build the alumni experience and drive referrals through the CaredFor app.

The role emphasizes data-driven outreach, effective communication across channels, and ongoing program development to support graduates and families.

Qualifications

• Associate’s or Bachelor’s Degree preferred; high school diploma required.
• 1+ years’ experience in substance use disorder and/or mental health field preferred.

Responsibilities

• Plan, coordinate, and promote alumni events and reunions.
• Grow alumni referrals and manage the CaredFor app collaboration.
• Maintain alumni data in Salesforce and other directories.
• Develop and implement communications via phone, text, email, and app.
• Lead group meetings and follow-up with discharged clients.

Skills

Alumni outreach

Event planning

Communication skills

Data analysis

CRM data management

Education

Associate or Bachelor’s Degree in Business/Behavioral Health/Marketing or related field

Tools

Salesforce

CRM software

Job description

**About the Job:**PURPOSE STATEMENT: The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.**Roles and Responsibilities:****ESSENTIAL FUNCTIONS:*** Aligns facility alumni plans with corporate alumni strategy.* Ensures a smooth alumni experience with a documented client journey map (what the experience should look like once completing treatment).* Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc.* Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with corporate Business Development.* Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed.* Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.* Tracks and logs all outreach in Salesforce database.* Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.* Provides alumni social media and web support, creates custom content to engage with alumni community, collaborates with digital team on posting.* Driving admissions by increasing the number of alumni and families making referrals to the facility* Measures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts.* Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts.* Runs weekly group with all discharging clients to discuss alumni services.* Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues.**EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:*** Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred. High school diploma or equivalent required.* One or more years’ experience in the substance use disorder and/or mental health treatment field preferred.**LICENSES/DESIGNATIONS/CERTIFICATIONS:**Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.**WORK LOCATION:**This is a remote position.**SUPERVISORY REQUIREMENTS:**This position is an Individual Contributor.Why Northern Path Recovery Center?Northern Path Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Northern Path Recovery Center is an EOE.