Business Development Representative - Addiction Recovery

Summit BHC; Fort Wayne, Northern (IN, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Northern Path Recovery Center is seeking a Business Development Representative to grow referrals from professional sources and expand the facility's service lines. The role focuses on developing and maintaining relationships with physicians, social workers, discharge planners, and other referral partners.

You will host workshops, facility tours, and community events to showcase programs and amenities, while coordinating with Admissions to streamline admissions processes.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Two or more years’ related experience in healthcare business development and marketing role preferred.
• Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.
• Must have and maintain a valid driver’s license and clean driving record.

Responsibilities

• Develops and implements business development programs in consultation with the Director of Business Development (DBD).
• Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals.
• Documents every contact in the CRM system.
• Develops and maintains new account relationships and markets; increases referral sources.
• Maintains and lends customer support to designated number of targeted referral source contacts per week.
• Develops and conducts community workshops and facility tours to educate clients and referral sources.
• Represents the facility at civic and professional functions and communicates mission in outreach interactions.
• Manages leads from referral sources and ensures efficient admissions process with Admissions Department.

Skills

Relational skills

Multitasking

Healthcare business development

Marketing

Education

Associate’s or Bachelor’s Degree in Business/Behavioral Health/Marketing

Tools

CRM system

Job description

**About the Job:**PURPOSE STATEMENT: The Business Development Representative is responsible for growing the facility’s lines of service and levels of care as defined by management by developing and retaining referrals from professional referral sources across various account types. Represents the facility to the public, as well as hosting the public when visiting the facility. Employs creative approaches with well-established methods for growing reputation among professional referrals.**Roles and Responsibilities:****ESSENTIAL FUNCTIONS:*** Develops and implements business development programs in consultation with the Director of Business Development (DBD).* Maintains a schedule of primary sources including business, industry, EAPs, managed care of clients, physicians/licensed practitioners, and allied health professionals. Documents every contact in the appropriate Customer Relationship Management (CRM) system.* Maintains current account information and business development referral/admission records and statistics, including the preparation of business development reports and materials.* Develops and maintains new account relationships and markets. Targets and creates new strategies for increasing business in highly competitive markets. Increases the number of referral sources within a facility such as with physician, social workers and discharge planners.* Develops strong relationships with key referral sources. Develops and maintains key business development accounts and responds to all business development opportunities. Maintains and lends customer support to designated number of targeted referral source contacts per week, as set forth in a quarterly marketing plan.* Develops and conducts community workshops and seminars and facility tours to educates clients, families, community and other referral sources on programs, services and amenities provided by facility and provides an opportunity to identify potential referral sources.* Represents the facility at civic and professional functions and communicates mission in all outreach interactions. Acts a liaison between the facility, referral sources and the general public to further the goals and positive, professional image of the facility.* Manages leads from referral sources and ensures efficient admissions process for clients. Maintains collaborative working relationship with Admissions Department* Collaborates closely with facility discharge planners, social workers, case managers, physicians and management, as well as providing education staff to generate referral sources.* Maintains current awareness of changes in the industry through self-education, peer education and professional and community involvement for the betterment of this position and the facility.* Attends scheduled department meetings to provide timely reports on month-end reviews, client servicing schedules, customer sales forms and other reporting requirements.* Generates face to face meetings and admissions activity per goal and documents in CRM in a timely manner.**EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:*** High school diploma or equivalent required. Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.* Two or more years’ related experience in healthcare business development and marketing role preferred.* Good understanding of the local market and referral base.* Organized and demonstrate the ability to multitask and have well-developed and effective relational skills.* Must be able and willing to work flexible hours, including evenings, early mornings, and weekends.**LICENSES/DESIGNATIONS/CERTIFICATIONS:**Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.**WORK LOCATION:**This position is onsite and is not a remote position.**SUPERVISORY REQUIREMENTS:**This position is an Individual Contributor.Why Northern Path Recovery Center?Northern Path Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Northern Path Recovery Center is an EOE.