Alumni Coordinator - Recovery

Summit BHC; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Northern Path Recovery Center is seeking an Alumni Coordinator to plan and implement outreach for alumni, grow referrals, and maintain the CaredFor app. The role collaborates with Clinical Directors and facility leadership to develop events, communication plans, and an engaging alumni program.

Responsibilities include coordinating alumni gatherings, updating data in Salesforce, and creating content for social channels while driving community engagement and admissions through alumni referrals.

Qualifications

• Associate's or Bachelor's Degree preferred; high school diploma accepted with relevant experience.
• Experience in the substance use disorder/mental health field preferred.

Responsibilities

• Plan and implement alumni outreach to strengthen relationships with facility alumni.
• Coordinate alumni events, newsletters, and online/in-person meetings.
• Maintain and grow the CaredFor app and alumni referrals.
• Update and analyze alumni data in Salesforce and other directories.

Skills

Event planning

Salesforce data management

Communication

Community engagement

Education

Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing, or related field

High school diploma or equivalent

Tools

Salesforce

CaredFor app

Job description

Alumni Coordinator - Recovery | Northern Path Recovery Center | Fort Wayne, Indiana

About the Job:

PURPOSE STATEMENT:

The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

• Aligns facility alumni plans with corporate alumni strategy.
• Ensures a smooth alumni experience with a documented client journey map (what the experience should look like once completing treatment).
• Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc.
• Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with corporate Business Development.
• Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed.
• Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.
• Tracks and logs all outreach in Salesforce database.
• Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.
• Provides alumni social media and web support, creates custom content to engage with alumni community, collaborates with digital team on posting.
• Driving admissions by increasing the number of alumni and families making referrals to the facility
• Measures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts.
• Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts.
• Runs weekly group with all discharging clients to discuss alumni services.
• Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Associate's or Bachelor's Degree in Business, Behavioral Health, Marketing, or related field preferred. High school diploma or equivalent required.
• One or more years' experience in the substance use disorder and/or mental health treatment field preferred.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.

WORK LOCATION:

This is a remote position.

SUPERVISORY REQUIREMENTS:

This position is an Individual Contributor.

Why Northern Path Recovery Center?

Northern Path Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Northern Path Recovery Center is an EOE.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.