Alumni Coordinator

Kathyirelandrecoverycenters; Columbus (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Kathyirelandrecoverycenters in Columbus, IN seeks an Alumni Coordinator to develop and sustain a comprehensive alumni program that supports patients transitioning into long-term recovery. This role collaborates with Clinical, Operations, and Business Development teams to strengthen aftercare planning and improve patient engagement.

You will plan events, manage engagement CRM/EMR, track outcomes, and support continuity of care through warm handoffs.

Qualifications

• Recovery experience or graduate of a recovery program.
• Strong understanding of recovery-oriented systems of care.
• Ability to build relationships and engage diverse patient populations.
• Proficiency in Microsoft Office and data tracking systems.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Develop, implement, and sustain a structured alumni program for discharged patients.
• Manage alumni engagement calendar, groups, events, outreach campaigns.
• Track alumni participation through CRM/EMR; maintain outreach cadence.
• Partner with clinical team for discharge planning and aftercare coordination.
• Track engagement metrics, prepare leadership reports, and adjust outreach strategies.
• Plan monthly alumni meetings, sober events, and community initiatives.
• Support warm handoffs and transitions across care levels.

Skills

Recovery knowledge

Engagement strategies

Organizational skills

Communication

Facilitation

CRM/EMR experience

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

CRM

EMR

Job description

Alumni Coordinator

Location: Columbus, IN

Employment Type: Full-time

About the Role: The Alumni Coordinator is responsible for developing, implementing, and sustaining a comprehensive alumni program that supports patients transitioning into long-term recovery. This role plays a critical part in improving patient engagement, strengthening continuity of care, reducing readmissions, and supporting long-term recovery outcomes. This position partners closely with Clinical, Operations, and Business Development teams to build a strong recovery community, reinforce aftercare planning, and support value-based care initiatives.

Essential Duties & Responsibilities

• Alumni Program Development & Management
  • Design, implement, and maintain a structured alumni program for discharged patients
  • Develop and manage an alumni engagement calendar, including groups, events, and outreach campaigns
  • Maintain and track alumni participation through CRM and/or EMR systems
  • Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)
  • Build scalable processes for alumni engagement across the organization
• Patient Engagement & Retention
  • Conduct post-discharge follow-up calls and outreach to support ongoing recovery
  • Facilitate alumni support groups (in-person and virtual)
  • Coordinate peer mentorship opportunities between alumni and current patients
  • Support relapse prevention efforts through consistent engagement and connection
  • Promote continued participation in recovery-focused programming
  • Lead groups in the facility on alumni involvement, service roles and the importance of …
• Continuity of Care & Clinical Collaboration
  • Partner with clinical team to support discharge planning and aftercare coordination
  • Ensure alumni are connected to appropriate recovery resources, including:
    • Outpatient services (IOP/OP)
    • Recovery support groups (e.g., 12-step, SMART Recovery)
    • Medication‑Assisted Treatment (MAT) providers
    • Reinforce individualized continuing care plans post‑discharge
    • Support warm handoffs and transitions across levels of care
• Outcomes Tracking & Reporting
  • Track and monitor alumni engagement and recovery metrics, including:
    • Serve as the primary admin for the alumni engagement app; manage access, notifications, rewards, virtual meetings
    • Monitor engagement analytics and pull monthly reports covering attendance, check‑in rates, referrals and KPIs
    • Review reports with leadership and adjust outreach strategy accordingly
  • Set up RSVP Tracking
    • Post‑discharge engagement rates
    • Readmission trends (30/60/90‑day)
  • Patient Satisfaction and follow‑up outcomes surveys/data
    • Support data collection aligned with value‑based care initiatives and quality measures
    • Prepare and provide regular reports to leadership on program performance
• Event Planning & Community Building
  • Plan and execute alumni programming, including:
    • Monthly alumni meetings
    • Sober social events
    • Annual Alumni events or reunions
  • Coordinate monthly graduation/speaker meetings
  • Coordinate family engagement opportunities when appropriate
  • Foster a strong, inclusive recovery community culture
  • Partner with community organization for sober events
  • Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick pathways, or other lasting commemorations
  • Establish Alumni Committee
  • Develop the Committee into a self‑sustaining leadership body that reduces coordinator dependency
• Business Development & Referral Support
  • Collaborate with Business Development to strengthen community relationships
  • Support referral pipeline through alumni engagement and success stories (as appropriate and compliant)
  • Assist in building partnerships with community recovery resource
• Compliance & Documentation
  • Ensure all outreach and engagement activities comply with
    • HIPAA
    • 42 CFR Part 2
    • Document alumni interactions in accordance with organizational policies

Qualifications & Knowledge

Required

• Personal Experience with recovery – ideally a graduate of program or similar program
• Strong understanding of recovery‑oriented systems of care
• Deep, authentic buy‑in to the mission
• Knowledge of patient engagement strategies across stages of change
• Ability to build relationships and engage diverse patient populations
• Strong organizational, communication, and facilitation skills
• Proficiency in Microsoft Office and data tracking systems
• Valid driver’s license with acceptable driving record

Preferred

• Knowledge of ASAM Criteria
• Familiarity with 42 CFR Part 2 requirements
• Experience with CRM or EMR systems for tracking engagement
• Understanding of value‑based care and patient outcome metrics

Education & Experience

Required

• High School Diploma or equivalent; 2+ years sustained recovery

Preferred

• Bachelor’s degree in behavioral health, Social Work, Psychology, Marketing, or related field
• 2–4 years of experience in:
  • Substance Use Disorder treatment
  • Behavioral health or community outreach
  • Alumni relations, case management, or recovery support services
• Experience working within ASAM Levels 3.5 and/or 3.7 settings

Work Conditions

Environment:

• Indoor residential treatment setting with moderate activity level.

Physical:

• Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance.
• Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional:

• Ability to prioritize multiple tasks in fast‑paced settings.
• Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis.
• Sustain focus for documentation and monitoring responsibilities.

Benefits

• ICHRA Health Benefit – choose the health plan that best fits needs, with premium reimbursement
• Dental & Vision Insurance
• Employer‑Paid Life Insurance, with optional supplemental coverage
• 401(k) Retirement Plan
• Generous Paid Time Off (PTO)+ paid holidays
• Employee Assistance Program (EAP)
• Clear Career Pathways & Advancement Opportunities
• Safe, Trauma‑Informed, Supportive Work Environment
• Modern Facilities & Updated Tools
• Strong, Accessible Leadership committed to your success

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.