Alumni Coordinator - Recovery

Northern Path Recovery Center; Fort Wayne (IN); Remote; USD 45,000 - 65,000; Full time

Job summary

Northern Path Recovery Center in Fort Wayne, IN is seeking an Alumni Coordinator. This remote role supports alumni relations by planning outreach, events, and communications, while growing referrals and maintaining the CaredFor app.

You will work closely with leadership to align alumni initiatives with program strategy and deliver engaging content for the alumni community. Qualified candidates typically hold an associate or bachelor’s degree and have experience in substance use or mental health

Qualifications

• Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• Experience in substance use disorder or mental health treatment is a plus.
• Strong communication and relationship-building skills.

Responsibilities

• Plan and implement alumni outreach strategies to strengthen relationships with facility alumni.
• Coordinate events and reunions, and promote them in the alumni network.
• Maintain and grow the CaredFor app and alumni referrals.
• Manage alumni data in Salesforce and other directories.
• Create content and posts to engage the alumni community.

Skills

Alumni outreach

Communication

Content creation

Event coordination

Education

Bachelor's degree

High school diploma

Tools

Salesforce

Job description

Alumni Coordinator - Recovery | Northern Path Recovery Center | Fort Wayne, IndianaAbout the Job:PURPOSE STATEMENT:The Alumni Coordinator is responsible for planning and implementing alumni outreach to encourage and strengthen relationship of facility alumni. Works closely with the Clinical Director and/or Facility CEO to develop a strategy inclusive of an event calendar, newsletters, online and in-person meetings, host alumni groups, and alumni program development. The Alumni Coordinator is also responsible for growing alumni referrals, maintaining and growing the CaredFor App, and creating and maintaining an alumni committee.Roles and Responsibilities:ESSENTIAL FUNCTIONS:Aligns facility alumni plans with corporate alumni strategy.Ensures a smooth alumni experience with a documented client journey map (what the experience should look like once completing treatment).Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc.Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with corporate Business Development.Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed.Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.Tracks and logs all outreach in Salesforce database.Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.Provides alumni social media and web support, creates custom content to engage with alumni community, collaborates with digital team on posting.Driving admissions by increasing the number of alumni and families making referrals to the facilityMeasures the effectiveness of the alumni programs by creating and distributing satisfaction surveys, analyzing the data collected, and incorporating feedback from responses into future efforts.Leverages admissions and activity data in Salesforce to report on and evaluate result of efforts.Runs weekly group with all discharging clients to discuss alumni services.Conducts daily group with all clients in their first seven days of treatment to begin building a rapport and triaging client issues.EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:Associate’s or Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred. High school diploma or equivalent required.One or more years’ experience in the substance use disorder and/or mental health treatment field preferred.LICENSES/DESIGNATIONS/CERTIFICATIONS:Must have and maintain a valid driver's license and clean driving record, maintain automobile insurance coverage and have access to an automobile, where facility requires.WORK LOCATION:This is a remote position.SUPERVISORY REQUIREMENTS:This position is an Individual Contributor.Why Northern Path Recovery Center?Northern Path Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Northern Path Recovery Center is an EOE.Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.