Alterations Customer Service Representative

David's Bridal; Monroeville (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative, where you'll play a key role in delivering exceptional customer experiences. This position involves welcoming customers, managing appointments, and ensuring the highest standards of service in a vibrant retail environment. With a focus on customer satisfaction, you'll help clients enhance their special moments through personalized services. Enjoy a rewarding atmosphere with competitive pay, bonuses for referrals, and opportunities for growth. If you're passionate about helping others and thrive in a dynamic setting, this is the perfect opportunity for you!

Benefits

Team Member Discount

Vision Insurance

401K

Supplemental Insurances

Competitive Pay

Team Bonus

Early Pay via Dayforce Wallet

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred.
• Sewing experience and POS familiarity are helpful.

Responsibilities

• Welcome customers warmly and manage customer flow effectively.
• Provide exceptional service and maintain store standards.
• Inspect garments for quality and process transactions accurately.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or Equivalent

1-2 Years Retail Experience

Sewing Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

Job Description

The Alterations Customer Service Representative (CSR) is vital for the successful operation of the Alterations department and delivering superior customer service. The CSR is responsible for providing an excellent customer experience to David’s Bridal customers. S/he reports to the Store Manager and handles tasks such as welcoming customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions

1. Welcome customers warmly via phone, virtual chats, and in person, demonstrating clear communication and problem-solving skills.
2. Manage customer flow using all systems to deliver a five-star experience.
3. Meet all service vows: Prepare, Welcome, Meet Needs & Be There, including operational tasks and addressing emotional and practical customer needs.
4. Provide exceptional service to multiple customers simultaneously, proactively address concerns, and escalate issues when necessary.
5. Explain how alterations can enhance the dress for her event, promoting all services and personalization options.
6. Maintain store standards, including cleanliness and organization, to support a flawless shopping experience.
7. Greet and escort customers for appointments, perform garment pressing, steaming, and spot cleaning.
8. Inspect garments for quality before delivery, build customer relationships, and support inventory management.
9. Process transactions accurately and support all cash wrap procedures.
10. Assist with store duties and maintain a clean, organized alterations room.

Physical Demands

Stand, walk, sit, reach, climb stairs, stoop, kneel, crouch, and move throughout the store. Use manual dexterity for POS, sewing, and garment handling. Lift up to 10 pounds. Use vision for reading and computer work.

Education & Credentials

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Helpful: sewing experience and POS familiarity

Benefits

• Rewarding environment, competitive pay, team bonus
• Early pay via Dayforce Wallet
• Team member discount, vision, supplemental insurances, 401K, and more

Our mission emphasizes Diversity, Equity, and Inclusion. We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact HR for assistance.

Note: This description highlights general duties and may not include all responsibilities. Pay varies based on several factors, and the range is specific to the posting location.