Alterations Customer Service Representative

David's Bridal; Alabama; On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative, where you will play a vital role in delivering exceptional customer experiences. This position is perfect for those who thrive in dynamic environments and enjoy helping customers find their perfect fit. You'll engage with clients, manage appointments, and ensure every garment is ready for their special day. With competitive pay, a rewarding atmosphere, and a focus on diversity and inclusion, this opportunity is ideal for anyone looking to make a meaningful impact in the retail space. Apply today and be part of a team that values your contributions!

Benefits

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Supplemental Insurances

Team Bonus

Dayforce Wallet – Get Paid Early!

Qualifications

• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.

Responsibilities

• Provide an A+ customer experience and manage customer flow.
• Promote alterations services and maintain store standards.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Education

High School Diploma

Retail Experience

Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR may be tasked with welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflicts.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Address customer concerns proactively and confidently, knowing when to escalate and partner with leadership.
• Effectively communicate how alterations can enhance the fit of the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards (cleanliness, organization, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as per the Dress Code policy.
• Greet and escort all alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments to verify pristine condition before final delivery to customers.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pickups, and maintaining first-quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for customer issues beyond the CSR's scope.
• Maintain a clean and organized alterations room.
• Perform other duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; communicate with customers; use manual dexterity for POS systems, steaming, sewing, and fittings; lift/move up to 10 pounds; use peripheral vision, depth perception, and read/use electronic devices for long periods.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or a specialty store
• Prior sewing experience is helpful
• Experience with computerized POS systems

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We aim to build a workforce that reflects our customers and to foster a culture where diversity is celebrated and valued.

David’s Bridal encourages applications from all qualified candidates. We accommodate persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for accommodations or more information.

Disclaimer: This job description highlights the general nature and level of work performed. It is not exhaustive. Duties and responsibilities may vary.

The starting pay varies based on factors like location, experience, and internal policies. Compensation decisions depend on individual circumstances and are not typically at the top of the pay range upon hire.