Alterations Customer Service Representative

David's Bridal; Maple Shade Township (NJ); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative, where you will play a crucial role in ensuring customer satisfaction. This part-time position offers competitive pay and a supportive environment. You will welcome customers, assist with alterations, and maintain store standards, all while building lasting relationships. With a focus on diversity and inclusion, this innovative firm is dedicated to empowering both customers and employees. If you're passionate about providing exceptional service and making dreams come true, apply today!

Benefits

Generous team member discount

Vision care

401K program

Pet insurance

Dayforce Wallet – Get Paid Early!

Team bonus

Supplemental insurances

Legal benefits

Qualifications

• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.

Responsibilities

• Welcome customers warmly and manage customer flow.
• Provide exceptional service and build long-term relationships.
• Maintain store standards and support inventory management.

Skills

Customer Service

Conflict Resolution

Communication

Retail Experience

Sewing

Education

High School Diploma

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the success of the Alterations department by providing excellent customer service. The CSR reports to the Store Manager and is responsible for welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

• Welcome customers warmly over the phone, virtually, and in person, communicating clearly and adapting style to meet customer needs, resolving conflicts effectively.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service vows: Prepare, Welcome, Meet Needs & Be There, including operational checklist tasks and addressing customers' emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously, proactively address concerns, and escalate issues when necessary.
• Explain how alterations contribute to perfecting the dress for special events in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and recovery—to support a seamless shopping experience.
• Adhere to dress code standards.
• Escort customers to and from alterations appointments.
• Press, steam, and spot clean merchandise, inspecting garments for quality before delivery.
• Build long-term customer relationships to enhance satisfaction and loyalty.
• Support inventory management tasks such as processing special orders and pickups, maintaining quality standards.
• Process transactions accurately at the cash wrap to ensure customers feel valued.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by store management.

Physical Demands:

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store as needed.
• Use manual dexterity for POS systems, steaming garments, sewing, and fittings.
• Lift/move up to 10 pounds.
• Visual and auditory acuity for long periods, and ability to read, use computers, and communicate effectively.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with POS systems.

Now that we’ve popped the question, please say “I do”.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We celebrate all forms of diversity and value inclusion.

We encourage applications from all qualified candidates. We accommodate persons with disabilities; contact Human Resources at [e-mail] or 610.943.6200 for assistance or more information.

Disclaimer: This job description highlights general duties and responsibilities but is not exhaustive. Actual duties may vary.

The starting pay varies based on factors like location, experience, and internal policies. Compensation decisions are made individually and may not reflect the high end of the pay range.