Alterations Customer Service Representative

David's Bridal; Jackson (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Ein etabliertes Unternehmen im Einzelhandel sucht einen engagierten Alterations Customer Service Representative, der eine Schlüsselrolle im Alterationsbereich spielt. In dieser spannenden Position sind Sie verantwortlich für die Begrüßung von Kunden, die Verwaltung von Terminen und die Bereitstellung eines außergewöhnlichen Serviceerlebnisses. Sie werden die Möglichkeit haben, Kundenloyalität aufzubauen und Teil eines dynamischen Teams zu sein, das sich der Förderung von Träumen widmet. Wenn Sie eine Leidenschaft für Kundenservice und Mode haben, ist dies die perfekte Gelegenheit für Sie!

Benefits

Wettbewerbsfähige Bezahlung

Team-Bonus

Früher Zugang zu Gehalt

Mitarbeiterrabatt

Gesundheits- und Zusatzversicherungen

401(k)

Sonstige Rabatte

Qualifications

• 1-2 Jahre Erfahrung im Einzelhandel, vorzugsweise in Bekleidungs- oder Fachgeschäften.
• Vorherige Nähkenntnisse sind von Vorteil.

Responsibilities

• Begrüßen Sie Kunden freundlich und verwalten Sie den Kundenfluss.
• Erklären Sie, wie Änderungen das Kleid für besondere Anlässe verbessern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

POS-Systeme

Education

High School Diplom oder gleichwertig

Tools

POS-Systeme

Job description

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal.

At David’s Bridal, we empower our customers and employees to stay true to their dreams and find the one, whether that’s a wedding dress or a career that fits. Join a company that leads in its category, with high customer service scores in retail!

Job Overview

The Alterations Customer Service Representative (CSR) plays a vital role in the Alterations department by providing exceptional customer service. Responsibilities include welcoming customers, making appointments, answering phones, pressing garments, and preparing items for pickup. S/he reports to the Store Manager.

Essential Job Functions

• Greet customers warmly via phone, chat, and in person, demonstrating clear communication and problem-solving skills.
• Manage customer flow using all systems to ensure a five-star experience.
• Meet service standards including preparing, welcoming, and addressing customer needs.
• Provide an exceptional service experience, address concerns confidently, and escalate issues when necessary.
• Explain how alterations enhance the dress for special events and promote all alteration services and options.
• Maintain store standards, including cleanliness and organization, and adhere to dress code policies.
• Escort customers for appointments and perform garment pressing, steaming, and quality checks.
• Build customer loyalty through excellent service and support inventory management tasks.
• Accurately process transactions and support cash wrap procedures.
• Assist in maintaining a clean, organized alterations room and perform other tasks as assigned.

Physical Demands

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, twist, and move throughout the store.
• Use manual dexterity for POS, steaming, sewing, and computer use.
• Lift up to 10 pounds and see clearly at various distances.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is a plus.
• Experience with POS systems preferred.

Benefits

• Competitive pay and team bonus.
• Early access to pay with Dayforce Wallet.
• Generous employee discount after first pay period.
• Health and supplemental insurances, 401(k), and other discounts.

We celebrate diversity and are committed to inclusion. Applicants with disabilities are encouraged to apply and can request accommodations.