Alterations Customer Service Representative

Shopuniversitystation; Welcome (SC); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player is seeking an Alterations Customer Service Representative to enhance customer experiences in the alterations department. This role involves welcoming customers, managing appointments, and providing exceptional service while ensuring the highest standards in garment presentation. Join a rewarding environment that values teamwork and offers competitive pay, early payment options, and a generous discount program. If you have a passion for customer service and a knack for problem-solving, this opportunity could be the perfect fit for you!

Benefits

Generous Team Member Discount

401K Program

Vision Care

Team Bonus

Legal Benefits

Supplemental Insurances

Discounts for Identity Theft Protection

Qualifications

• Deliver exceptional customer service and support the alterations department.
• Manage customer flow and ensure a five-star experience.

Responsibilities

• Welcome customers with genuine enthusiasm and assist with appointments.
• Press and clean garments while maintaining store standards.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Experience

Education

High School Diploma or Equivalent

1-2 Years Retail Experience

Prior Sewing Experience

Tools

Computerized POS Systems

Job description

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Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

*Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates its category—1 out of 3 products sold by them—and maintains some of the highest customer service scores in retail!

The Alterations Customer Service Representative (CSR) plays a critical role in the successful operation of the Alterations department, contributing to providing superior customer service. The CSR is responsible for delivering an A+ customer experience to David’s Bridal customers. They report to the Store Manager and handle tasks such as welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflicts.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and addressing customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Address customer concerns proactively and know when to escalate issues to leadership.
• Effectively communicate how alterations can enhance the dress for her event, in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and store recovery—to support a flawless shopping experience.
• Maintain high dress code standards as per policy.
• Greet and escort all alterations customers for appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments to verify pristine condition before final delivery.
• Build long-term relationships to exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pickups, and maintaining quality standards.
• Support all cash wrap behaviors and process transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; communicate effectively with customers. Use manual dexterity for POS systems, steaming garments, sewing, and fittings. Lift/move up to 10 pounds. Visual acuity for reading, using electronic devices, and performing detailed tasks.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience is helpful
• Experience with computerized POS systems

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)

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