Alterations Customer Service Representative

David's Bridal; Morrow (GA); On-site; USD 30,000 - 40,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Alterations Customer Service Representative, der eine entscheidende Rolle in der Alterationsabteilung spielt. Diese Position erfordert hervorragende Kommunikationsfähigkeiten und die Fähigkeit, mehrere Kunden gleichzeitig zu bedienen. Sie werden für die Begrüßung von Kunden, die Verwaltung von Terminen und die Gewährleistung eines erstklassigen Kundenservice verantwortlich sein. In einem dynamischen und unterstützenden Umfeld haben Sie die Möglichkeit, Teil eines Teams zu werden, das sich der Zufriedenheit und Loyalität der Kunden verschrieben hat. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem kreativen Umfeld arbeiten möchten, bewerben Sie sich noch heute!

Benefits

Team Bonus

Frühe Bezahlung

Mitarbeiterrabatt

Vision Care

401K Programm

Haustierversicherung

Rechtsberatung

Qualifications

• Mindestens 1-2 Jahre Erfahrung im Einzelhandel, vorzugsweise in der Bekleidungsbranche.
• Erfahrung mit POS-Systemen ist von Vorteil.

Responsibilities

• Begrüßen und bedienen Sie Kunden, um eine hervorragende Erfahrung zu gewährleisten.
• Verwalten Sie den Kundenfluss und sorgen Sie für einen reibungslosen Service.
• Pflegen Sie die Sauberkeit und Organisation des Geschäfts.

Skills

Kundenservice

Kommunikation

Konfliktlösung

Multitasking

Education

High School Diploma

1-2 Jahre Einzelhandelserfahrung

Sewing Erfahrung

Tools

Computerisierte POS-Systeme

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the successful operation of the Alterations department and delivering superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome customers warmly over the phone, virtually, and in person; communicate clearly; adapt style to customer needs; resolve conflicts effectively.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service vows: Prepare, Welcome, Meet Needs & Be There for customers; complete operational checklists; address emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously; proactively address concerns; escalate issues when necessary.
• Communicate how alterations enhance the dress for her event, partnering with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards: cleanliness, organization, promotional readiness, and store recovery.
• Adhere to dress code standards.
• Greet and escort alterations customers for appointments.
• Press, steam, and spot clean merchandise; inspect garments for quality before delivery.
• Build long-term customer relationships to exceed satisfaction and loyalty.
• Support inventory management: process orders, pickups, and maintain standards.
• Process transactions accurately at the cash wrap.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by management.

Physical Demands:

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, bend, twist, and move throughout the store.
• Use hands and arms for tasks; operate POS systems, handle money, steam garments, and perform sewing as needed.
• Lift/move up to 10 pounds.
• Use vision and perception to read and operate electronic devices for extended periods.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Helpful: prior sewing experience.
• Experience with computerized POS systems.

Now that we’ve popped the question, please say “I do”.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We aim to build a workforce as diverse as our customers, celebrating all forms of diversity.

We encourage applications from all qualified candidates. We are committed to accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for assistance or more information.

Disclaimer: This job description highlights general responsibilities and may not include all duties. Actual responsibilities may vary.

The starting pay varies based on factors like location, experience, and internal policies. Compensation decisions are made based on individual circumstances.