Alterations Customer Service Representative

David's Bridal; Greenfield (WI); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative! This role is pivotal in ensuring an exceptional customer experience in the Alterations department. You'll engage with customers through various channels, manage appointments, and support their needs with genuine enthusiasm. With competitive pay and a rewarding environment, you'll play a key role in helping customers realize their dreams, whether it's finding the perfect dress or receiving top-notch service. Embrace diversity and inclusion in a company that values every individual's contribution. Apply today and make a difference!

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K

Various Discounts and Legal Benefits

Early Pay with Dayforce Wallet

Qualifications

• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience helpful.
• Experience with POS systems.

Responsibilities

• Deliver an A+ customer experience, welcoming and servicing customers.
• Manage customer flow and ensure a five-star experience.
• Promote alterations services and maintain store standards.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma or Equivalent

Retail Experience

Sewing Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style or the career that is a perfect fit. Join a company that dominates its category—1 out of 3 products sold by them and renowned for high customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the successful operation of the Alterations department, contributing to providing superior customer service. The CSR is responsible for delivering an A+ customer experience, including welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. S/he reports to the Store Manager.

Essential Job Functions:

1. Welcome all customers with genuine enthusiasm, over phone, virtual chats, and in person, communicating clearly and adapting style to meet customer needs, resolving conflicts effectively.
2. Use all systems to manage customer flow, ensuring a five-star experience.
3. Meet all service vows: Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and addressing emotional and practical needs.
4. Provide exceptional service to multiple customers simultaneously, proactively addressing concerns and knowing when to escalate issues to leadership.
5. Effectively communicate how alterations can enhance the dress for her event, in partnership with Alterations.
6. Promote all alterations services and personalization options.
7. Maintain store standards—cleanliness, organization, promotional readiness, store recovery—to support a flawless shopping experience.
8. Maintain high dress code standards as per policy.
9. Greet and escort all alterations customers for their appointments.
10. Press, steam, and spot clean merchandise, ensuring quality control before final delivery.
11. Build long-term customer relationships to exceed satisfaction and loyalty.
12. Support inventory management by processing special orders, pickups, and maintaining product quality standards.
13. Support cash wrap procedures, processing transactions accurately to ensure customers feel celebrated.
14. Seek assistance from the Alterations Manager for unresolved customer issues.
15. Keep the alterations room clean and organized.
16. Perform other duties as assigned by store management.

Physical Demands:

• Stand, walk, sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, move throughout store, talk, hear.
• Use manual dexterity for POS, money handling, steaming, sewing, fitting, and using electronic devices.
• Lift/move up to 10 pounds.
• Visual acuity for close and distant tasks, reading, and computer use.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience helpful
• Experience with POS systems

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Early pay with Dayforce Wallet
• Generous team member discount
• Vision care, supplemental insurances, 401K, and various discounts and legal benefits

Love wins when love is for Everyone!

Our mission is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We encourage applications from all qualified candidates, including those requiring accommodations during the application process. Contact Human Resources for assistance.

This job description highlights the general nature and level of work performed. Actual duties may vary, and the starting pay will depend on various factors including location, experience, and internal policies.