Alterations Customer Service Representative

David's Bridal; Freehold (NJ); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dedicated Alterations Customer Service Representative to enhance customer experiences in their alterations department. This role is pivotal in delivering top-notch service, welcoming customers, and managing their needs effectively. You'll engage with clients, handle appointments, and ensure garments are ready for pickups, all while maintaining a clean and organized environment. Join a supportive team that values diversity and offers competitive pay, bonuses, and a range of benefits. If you have a passion for customer service and a flair for fashion, this is the perfect opportunity to make dreams come true!

Benefits

Generous team member discount

Vision care and supplemental insurances

401K program

Team bonus

Get Paid Early with Dayforce Wallet

Qualifications

• 1-2 years of retail experience in apparel or specialty store.
• High school diploma or equivalent required.

Responsibilities

• Provide exceptional customer service and handle customer inquiries.
• Manage customer flow and maintain store standards.
• Assist with alterations and promote services.

Skills

Customer Service

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Retail Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR handles welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflicts.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service standards including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and addressing customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Address customer concerns proactively and escalate when necessary.
• Explain how alterations can enhance the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards (cleanliness, organization, promotional readiness, store recovery) for a flawless shopping experience.
• Maintain high dress code standards as per policy.
• Greet and escort alterations customers for appointments.
• Press, steam, and spot clean merchandise.
• Follow quality control guidelines and inspect garments to verify pristine condition before final delivery.
• Build long-term customer relationships to meet and exceed satisfaction and loyalty goals.
• Support inventory management by processing orders, pickups, and maintaining quality standards.
• Process transactions accurately, supporting cash wrap behaviors.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl as needed.
• Use hands and arms to handle tools and objects; perform sewing and fittings as needed.
• Lift up to 10 pounds.
• Use vision and manual dexterity for detailed tasks and long periods of screen and device use.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with POS systems preferred.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Get Paid Early with Dayforce Wallet
• Generous team member discount after first pay period
• Vision care and supplemental insurances
• 401K program
• Various discounts for insurance, identity theft, and mobile services

Love wins when love is for Everyone!

We embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact HR at [e-mail] or 610.943.6200 for assistance.

This job description highlights the general nature of the work and is not comprehensive. Actual duties may vary. Compensation depends on factors like location, experience, and internal policies, and may not reach the top of the pay range.