Alterations Customer Service Representative

David's Bridal; Greensboro (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company that empowers its customers and employees to achieve their dreams! As an Alterations Customer Service Representative, you will play a vital role in delivering superior customer service in the Alterations department. Your responsibilities will include welcoming customers, scheduling appointments, and ensuring garments are ready for pickup. With a focus on building long-term relationships and providing exceptional service, you will thrive in a rewarding environment that values teamwork and customer satisfaction. This is an exciting opportunity to be part of a company that leads the industry in customer service and product offerings.

Benefits

Team Bonus

Early Pay through Dayforce Wallet

Generous Team Member Discount

Vision Care and Supplemental Insurances

Retirement Plan and Various Discounts

Qualifications

• Experience in customer service and retail environments.
• Ability to manage customer flow and resolve conflicts.

Responsibilities

• Welcome and service customers warmly, ensuring a five-star experience.
• Manage appointments and provide exceptional service to multiple customers.

Skills

Customer Service

Conflict Resolution

Communication

Problem-Solving

Education

High School Diploma or Equivalent

1-2 Years Retail Experience

Sewing Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is key to the successful operation of the Alterations department and providing superior customer service. The CSR's responsibilities include welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

• Welcome customers warmly over phone, virtual chats, and in person, communicating clearly and adapting style to resolve conflicts and problem-solve.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service vows: Prepare, Welcome, Meet Needs & Be There for customers, including operational tasks and addressing emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously, proactively addressing concerns and escalating issues when necessary.
• Explain how alterations enhance the dress for the event in collaboration with Alterations team.
• Promote all alterations services and personalization options.
• Maintain store standards—cleanliness, organization, promotional readiness, and store recovery.
• Adhere to dress code standards.
• Greet and escort customers for appointments.
• Press, steam, and spot clean merchandise.
• Inspect garments for quality before delivery to ensure pristine condition.
• Build long-term customer relationships to foster satisfaction and loyalty.
• Support inventory management, including processing orders and pickups, and maintaining quality standards.
• Process transactions accurately at cash wrap to ensure customer satisfaction.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform other duties as assigned by management.

Physical Demands:

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, crawl, and move throughout the store as needed.
• Use hands and arms for tasks like steaming, sewing, and operating POS systems.
• Lift up to 10 pounds.
• See clearly at various distances and use peripheral vision for safety and task accuracy.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Sewing experience is a plus.
• Experience with POS systems.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Early pay through Dayforce Wallet
• Generous team member discount
• Vision care and supplemental insurances
• Retirement plan and various discounts

We celebrate diversity and encourage applications from all qualified candidates. We are committed to accommodating persons with disabilities; contact HR for assistance.

Disclaimer: This description highlights the general nature of the role and is not exhaustive. Actual duties may vary. Compensation depends on various factors including location, experience, and internal policies.