Alterations Customer Service Representative

David's Bridal; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as an Alterations Customer Service Representative, where you will provide exceptional service in the Alterations department. Your role includes welcoming customers, scheduling appointments, and ensuring a seamless shopping experience. Enjoy competitive pay, a team bonus, and a rewarding work environment that values diversity and inclusion.

Benefits

Generous employee discounts

Health and insurance benefits

Retirement plan

Team bonus

Early payment options

Qualifications

• 1-2 years retail experience preferred.
• Sewing experience is a plus.

Responsibilities

• Greet customers warmly via phone, virtual chat, and in person.
• Manage customer flow to deliver a five-star experience.
• Promote alterations services and personalization options.

Skills

Communication

Problem Solving

Education

High school diploma or equivalent

Job description

Alterations Customer Service Representative

Join us as an Alterations Customer Service Representative at David's Bridal.

Position posted 2 weeks ago — be among the first 25 applicants.

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired, with no limit*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

Join us and be part of something special!

About the Role

The Alterations CSR plays a vital role in the success of our Alterations department by providing exceptional customer service. Reporting to the Store Manager, responsibilities include welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Key Responsibilities

• Greet customers warmly via phone, virtual chat, and in person, demonstrating clear communication and problem-solving skills.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet service standards including greeting, needs assessment, and emotional support.
• Handle multiple customers simultaneously, proactively resolving concerns and escalating issues when necessary.
• Promote alterations services and personalization options.
• Maintain store cleanliness and organization to ensure a seamless shopping experience.
• Assist with inventory management, processing orders, and ensuring merchandise standards.
• Support cash transactions accurately and ensure every customer feels valued.
• Perform duties assigned by store management.

Physical and Educational Requirements

• Ability to stand, walk, sit, and perform manual tasks including sewing and pressing garments.
• High school diploma or equivalent; 1-2 years retail experience preferred; sewing experience is a plus.

Benefits

• Rewarding environment with competitive pay
• Team bonus and early payment options
• Generous employee discounts
• Health and insurance benefits including vision, critical illness, hospital indemnity, and more
• Retirement plan and various discounts

Our Commitment

At David’s Bridal, we embrace diversity, equity, and inclusion, striving to build a workforce as diverse as our customers. We celebrate all forms of diversity and are committed to creating an inclusive culture.

*Terms and conditions apply.