Greek Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Spain (TX); On-site; USD 15,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Performance bonus

Career advancement

Job summary

Mercier Consultancy Group is seeking a Greek Speaking Solutions Consultant to join our fast-growing customer support team in Bulgaria. The role requires native or fluent Greek and strong English, handling high-volume inquiries, and delivering expert solutions on-site in Sofia.

We offer competitive salary, fully funded training, comprehensive health insurance, a relocation package, and a performance bonus, with opportunities for rapid career advancement within our Greek-speaking roles in Bulgaria.

Qualifications

• Native or fluent Greek (spoken and written).
• Proficient level of English to communicate within a multicultural team environment.
• Proven track record in customer support services.

Responsibilities

• Act as the primary point of contact for Greek-speaking clients, providing expert solutions within the customer support services sector.
• Manage high-volume inquiries via phone, email, and live chat, ensuring maximum customer satisfaction.
• Troubleshoot technical or account-related issues to deliver effective, timely resolutions.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with internal departments to refine service processes and enhance the quality of support provided.
• Participate in ongoing training to stay updated on product developments and service excellence standards.
• Uphold the brand reputation by delivering professional and empathetic support in every interaction.

Skills

Greek language

English language

Customer support

Problem solving

Job description

Greek Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in our curated approach to talent acquisition, ensuring that professionals find meaningful careers while our partners achieve operational excellence.

Job Overview

We are currently seeking a talented individual for the Greek Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a fast-growing team in the customer support services industry, offering a perfect blend of professional growth and international experience for those seeking high-quality jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for Greek-speaking clients, providing expert solutions within the customer support services sector.
• Manage high-volume inquiries via phone, email, and live chat, ensuring maximum customer satisfaction.
• Troubleshoot technical or account-related issues to deliver effective, timely resolutions.
• Maintain detailed records of customer interactions within our CRM systems.
• Collaborate with internal departments to refine service processes and enhance the quality of support provided.
• Participate in ongoing training to stay updated on product developments and service excellence standards.
• Uphold the brand reputation by delivering professional and empathetic support in every interaction.
• Native or fluent Greek (spoken and written).
• Proficient level of English to communicate within our multicultural team environment.
• Valid EU passport or work permit for Bulgaria (mandatory).
• Proven track record of excellence in the customer support services industry.
• Strong problem-solving skills and a passion for helping people.
• Ability to relocate to Sofia for this on-site Greek Speaking Solutions Consultant position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to jumpstart your career.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
• Lucrative Monthly Performance Bonus based on your individual targets.
• Dynamic work environment with opportunities for rapid career advancement in the top Greek-speaking jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible quality of life at an affordable cost of living. As one of Europe’s most vibrant capitals, Sofia provides a perfect balance of history, modern urban infrastructure, and a bustling social scene, making it a premier destination for those pursuing professional jobs in Bulgaria. Whether you enjoy the mild continental climate or the picturesque mountain views, you will find Bulgaria to be a welcoming and culturally rich home.

Our full relocation package removes the stress of moving, allowing you to settle into your new life in Bulgaria with ease. Discover why so many professionals are choosing Bulgaria for their next career move, enjoying world-class dining, a thriving ex-pat community, and the professional growth associated with our Greek Speaking Solutions Consultant position in Bulgaria.