Administrative Assistant 1

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 48,000 - 66,000; Full time

Job summary

The Alcohol and Marijuana Control Office (AMCO) in Alaska is seeking a motivated administrative professional to deliver exceptional customer service, in person or via phone. You will guide applicants through the alcohol permit intake and efficiently create marijuana handler permits with accuracy.

Join a small, dedicated team in Anchorage, on the 16th floor of the Atwood Building, with easy access to parks and lunch spots.

Qualifications

• Six months of advanced clerical experience or equivalent with State of Alaska or another employer.
• Six months of post-secondary education, vocational education, or advanced-level clerical experience (3 semester/4 quarter hours = 1 month).

Responsibilities

• Deliver exceptional customer service in person or by phone.
• Guide applicants through the alcohol permit intake process.
• Efficiently create marijuana handler permits with accuracy and care.
• Review and respond to inquiries, directing them to appropriate staff when needed.
• Maintain accurate records and documentation for regulatory compliance.

Skills

Customer service

Oral communication

Written communication

Active listening

Multitasking

Organization

Attention to detail

Work under pressure

Education

Post-secondary education (6+ months)

Job description

Job Description

What you will be doing:

The Alcohol and Marijuana Control Office (AMCO) are seeking a highly motivated and adaptable employee to join our team. Your primary responsibility will be delivering exceptional, personalized customer service to everyone who walks through our doors or reaches out by phone. Your duties will include guiding applicants through the alcohol permit intake process and efficiently creating marijuana handler permits with accuracy and care.

Our organization, mission and culture:

AMCO’s mission is to enforce alcohol and marijuana commerce laws and provide clear, consistent standards for licensure to protect the public from harm.

You will play a crucial role in supporting the AMCO team by ensuring permits are processed swiftly, accurately, and with consistent professionalism—directly contributing to safer, well-regulated communities across Alaska.

The benefits of joining our team:

You’ll collaborate with a team of deeply dedicated, hard-working professionals united by a shared mission: enforcing Alaska’s alcohol and marijuana regulations to safeguard the health and safety of communities across the state.

The working environment you can expect:

You will join a friendly, close-knit three-person administrative team based in Anchorage, located on the 16th floor of the State of Alaska’s Atwood Building—with a stunning view of the inlet to greet you each day. You’ll be just steps away from the park strip for refreshing summer walks and within easy reach of plenty of great lunch spots. And with ample covered parking in the Linny Pacillo garage, you can enjoy winter afternoons without ever having to brush snow off your car.

Who we are looking for:

• Ability to effectively communicate through strong oral and written skills to individuals with diverse backgrounds.
• Ability to actively listen to public and licensee requests and forward the inquiry to those in the office who can best assist the individual.
• Ability to multi-task, establish priorities, organization, attention to detail, work independently, and work well under pressure with numerous interruptions.

Minimum Qualifications

Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.

OR

Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of post-secondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Special Note:

• Reviewing complex or questionable applications or documents and searching files and regulations to determine accuracy of information to clarify applicant status; using judgment in applying criteria, rules, regulations, and policies; providing information to organizational unit staff on administrative processes and procedures; tracking expenditures; and completing necessary administrative paperwork according to regulations.
• Composing letters and memoranda; completing and reviewing forms for completeness and accuracy using readily available information from multiple sources and established guidelines and procedures. Examples of such tasks include time sheets, appointment paperwork, or required drug testing notifications for employees in positions requiring possession of a valid Commercial Driver's License (CDL).

Additional Required Information

• Copies of your most recent (3) evaluations; and
• Three (3) professional references who have had supervisory responsibility over you along with their daytime contact information.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

For specific information in reference to the position please contact the hiring manager at:

Reece Parks, Administrative Officer 1

[phone]

[e-mail]