Administrative Assistant — Customer Service & Scheduling

State of Alaska; Juneau (AK); On-site; USD 48,000 - 56,000; Full time

Job summary

The Alaska Department of Transportation and Public Facilities (DOTPF) seeks an Administrative Assistant 2 in Juneau to support AMHS reservations and ticketing. You will deliver high-quality customer service, demonstrate teamwork, and use sound judgment in processing bookings.

Join a dedicated team serving Alaskans and visitors, with a focus on accurate clerical work, education requirements, and collaboration across DOTPF and AMHS Central Office.

Qualifications

• Six months of advanced clerical experience. This experience includes work such as Office Assistant 2, Accounting Clerk, and similar classes with the State of Alaska or the equivalent with another employer.
• Six months of any combination of post-secondary education, vocational education, and/or advanced-level clerical experience. (Three semester or four quarter hours of postsecondary education are equal to one month of experience; 150 hours of vocational education are equal to one month of experience.)

Responsibilities

• Provide reservations for the public and process AMHS bookings.
• Deliver excellent customer service and assist with ticketing tasks.
• Collaborate with DOTPF and AMHS Central Office to support the Marine Transportation system.

Skills

Customer Service

Teamwork

Communication

Education

Six months of advanced clerical experience

Tools

Office software

Job description

The Alaska Department of Transportation and Public Facilities (DOTPF) seeks an Administrative Assistant 2 in Juneau to support AMHS reservations and ticketing. You will deliver high-quality customer service, demonstrate teamwork, and use sound judgment in processing bookings.

Join a dedicated team serving Alaskans and visitors, with a focus on accurate clerical work, education requirements, and collaboration across DOTPF and AMHS Central Office.