Alaska Office Assistant 3: Customer Service & Admin

State of Alaska; Juneau (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

The Office Assistant 3 position is based on-site at the Division of Investments’ Juneau Headquarters, in the State Office Building. You will provide essential clerical support to the Customer Service team, helping to ensure accurate, efficient workflow for Alaska lending programs.

You will be the courteous first point of contact for borrowers and staff, with responsibilities including data entry, document handling, and adherence to retention policies.

Qualifications

• High school diploma or equivalent.
• One year of clerical experience preferred.
• Basic data entry, filing, and customer service.
• Valid driver’s license may be required for some tasks.

Responsibilities

• Be the welcoming point of contact for our Customer Service section and assist borrowers.
• Answer and route incoming calls with courteous, accurate information.
• Serve as backup to Office Assistant 1, transporting documents using division vehicles.
• Ensure documents are properly labeled, organized, and stored per retention policies.

Skills

Attention to Detail

Writing

Oral Communication

Conscientiousness

Customer Service

Education

High school diploma or GED

Job description

The Office Assistant 3 position is based on-site at the Division of Investments’ Juneau Headquarters, in the State Office Building. You will provide essential clerical support to the Customer Service team, helping to ensure accurate, efficient workflow for Alaska lending programs.

You will be the courteous first point of contact for borrowers and staff, with responsibilities including data entry, document handling, and adherence to retention policies.