Alaska DMV Public Service Specialist

State of Alaska; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

State of Alaska’s DMV is seeking a dedicated MVCSR2 to join the Bethel team. You will examine documentation for licensing and registrations, explain statutes, and perform road tests while assisting the public in person and online. The role emphasizes accuracy, problem solving, and customer-focused service in a rural Alaska setting.

As a DMV staff member, you will work within a one-person public-service office, located at Bethel City Hall, with a regular 8:30 a.m. to 5:00 p.m.

Qualifications

• Ability to interact with the public and explain policies, statutes, and regulations.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills for diverse communities.
• Accountability for high-quality, timely, and compliant service.
• Uphold ethical standards and integrity in all dealings.

Responsibilities

• Interact with customers to explain programs and regulations for driver services.
• Review and explain driving privileges and regulations to customers.
• Conduct road testing for non-commercial, commercial, and motorcycle licenses.
• Handle in-person and online processing of DMV-related tasks and inquiries.
• Provide clear information and assistance to the public to resolve issues.

Skills

Customer service

Analytical thinking

Approachability

Accountability

Integrity

Job description

State of Alaska’s DMV is seeking a dedicated MVCSR2 to join the Bethel team. You will examine documentation for licensing and registrations, explain statutes, and perform road tests while assisting the public in person and online. The role emphasizes accuracy, problem solving, and customer-focused service in a rural Alaska setting.

As a DMV staff member, you will work within a one-person public-service office, located at Bethel City Hall, with a regular 8:30 a.m. to 5:00 p.m.