Motor Vehicle Customer Service Representative 1 (12-5368 / 12-5384)

Administration; Anchorage (AK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Paid time off

Job summary

The Alaska Department of Administration's DMV team seeks a dedicated public service professional to review documents and issue licenses, titles and registrations. You will explain regulations and guide customers with accuracy and patience in a busy environment.

The MVCSR1 role emphasizes customer focus, detailed problem solving, and teamwork, with occasional rotations between Anchorage and nearby offices. Alaska residency is required.

Qualifications

• Six months of employment experience handling cash or serving the public.
• Six months of office clerical work providing information to customers.
• Substitution: college coursework can substitute for experience.
• A background check will be conducted on hire.

Responsibilities

• Examine documentation to issue IDs, titles, and registrations.
• Explain driving privileges, statutes, and regulations to the public.
• Provide accurate information and resolve inquiries in a fast-paced setting.
• Rotate between Anchorage and other nearby locations as needed.

Skills

Customer Service

Computer Skills

Adaptability

Arithmetic

Problem Solving

Tools

ALVIN: Vehicle Information Network

Job description

Job Description

This position is open to Alaska Residents only. Please check our

residency definition

to determine if you qualify.

What You Will Be Doing

Working as part of the fast paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requries thorough attention to detail and problem solving, reviewing and explaining driving privleges and regulations. The MVCSR1 will interact directly with the public often times explaining policies, statutes and regulations.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

ABILITY: We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting overall safe operation of drivers and vehicles in communities throughout the last frontier.

CUSTOMER FOCUSED: We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.

PASSIONATE PEOPLE: We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.

EXPERTISE: SME is Me! We are a solutions-oriented organization of subject matter experts that provide accurate and efficient service to our communities.

CHAMPIONS OF CHANGE: We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

There are opportunities for career advancement within DMV such as an MVCSRII where part of the job duties includes being a road examiner, then there is an MVCSRIII who works as a lead alongside the management team.DMV's diverse job duties aids in developing communication, analyitical and problem solving skills while getting the opportinity to help the great people in the State of Alaska.

This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off. We offer a casual office atmosphere and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health. In addition to these amazing benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The Working Environment You Can Expect

The position is located in our main office located inside the University Center on the Old Seward Hwy. in Anchorage, 4001 Ingra St. Ste. 101, Anchorage, Ak 99503. The MVCSRI will be assigned to a work station in the public service lobby. The hours are 8:30 - 5:00 Monday through Friday with an hour lunch with possible overtime opportunities. The MVCSR1 may rotate occasionaly between Eagle River and Anchorage based on business needs.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.

Arithmetic: Performs computations such as addition, subtraction, multiplication and division correctly using whole numbers, fractions, decimals, and percentages.

Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Minimum Qualifications

Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.

OR

Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.

Substitution:

Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)

Special Note:

A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our

residency definition

to determine if you qualify.

At time of interview

, please be prepared to provide Three Professional References.

ALVIN

Requires the use of Vehicle Information Network (ALVIN), which includes passing a background investigation including fingerprinting will be conducted.