Alarm Service Coordinator — Dispatch & Tech Support

Alert Alarm Hawaii; Honolulu (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and eye insurance

STD and life insurance

401k savings plan

Paid time off benefits

Training and growth opportunities

Pet insurance

Job summary

Alert Alarm Hawaii is seeking a Service Coordinator - Tier I to ensure high-quality customer interactions by handling service requests, troubleshooting issues, and dispatching field technicians. This full-time, non-exempt role emphasizes strong communication and problem-solving within a fast-paced environment.

Responsibilities include scheduling, remote support, ticket documentation, and collaboration with internal teams to maintain 24/7 system functionality.

Qualifications

• 3+ years in a customer service role, via phone or email.
• Strong problem-solving and troubleshooting skills, both technical and administrative.
• Excellent verbal and written communication skills.
• Experience in customer service, technical support, or service coordination preferred.

Responsibilities

• Assist customers in troubleshooting technical issues over the phone and remotely program intrusion systems.
• Investigate and resolve service problems by identifying root causes and following up with customers.
• Schedule and dispatch field technicians for service requests, emergencies, and inspections.
• Support field technicians remotely by completing administrative and technical tasks and documenting service tickets.
• Enter and track service work orders and verify completion of tasks.
• Handle customer complaints with professionalism and empathy and resolve them.

Skills

Customer service

Troubleshooting

Communication

Technical support

Education

High school diploma or equivalent

Tools

Database systems

Job description

Alert Alarm Hawaii is seeking a Service Coordinator - Tier I to ensure high-quality customer interactions by handling service requests, troubleshooting issues, and dispatching field technicians. This full-time, non-exempt role emphasizes strong communication and problem-solving within a fast-paced environment.

Responsibilities include scheduling, remote support, ticket documentation, and collaboration with internal teams to maintain 24/7 system functionality.