Alert Alarm Call Center Operator

Alert Alarm Hawaii; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Air-conditioned facility

Job summary

Alert Alarm Hawaii is seeking a Call Center Operator to join our on-site team in Honolulu. This full-time, non-exempt role supports customers and staff by notifying on alarm events, coordinating emergency services, and providing real-time assistance over the phone.

You will monitor security feeds, troubleshoot inquiries, and maintain accurate records while delivering clear, professional communication. The position starts at $18 per hour (DOE) with advancement opportunities and a schedule that

Qualifications

• Clear and professional verbal and written communication.
• Ability to think quickly with attention to detail.
• Experience with call center software or CRM is a plus.
• Capable of handling high call volumes while maintaining quality.
• Team-oriented approach to security and customer service.

Responsibilities

• Notify customers of alarms and system issues.
• Coordinate police, fire, or guard services when needed.
• Monitor real-time security video feeds for incidents.
• Handle inbound calls and assist customers and employees with inquiries and troubleshooting.
• Maintain accurate records and explore solutions to resolve problems efficiently.

Skills

Strong Communicator

Problem-Solver

Tech-Savvy

Reliable & Dedicated

Team Player

Job description

Join Our Team as a Call Center Operator – Protect & Serve with Alert Alarm Hawaii!

Are you looking for a career where you can make a real difference every day? At Alert Alarm Hawaii, we help protect homes, businesses, and communities by ensuring security systems are functioning properly and responding swiftly to alerts. If you thrive in a fast-paced environment and are passionate about customer service, problem-solving, and security, this is the opportunity for you!

This full-time, non-exempt position starts at $18/hour (DOE). Advancement opportunities.

What You'll Do:

• Respond & Assist: Notify customers of security alarms and system issues.
• Coordinate Emergency Services: Notify police, fire, or guard services when needed.
• Monitor Video Feeds: Provide real-time security surveillance.
• Handle Inbound Calls: Support customers and employees with inquiries and troubleshooting.
• Document & Solve Issues: Maintain accurate records and explore solutions to resolve problems effectively.

What We’re Looking For:

• Strong Communicator: Clear and professional verbal & written skills.
• Problem-Solver: Quick thinker with attention to detail.
• Tech-Savvy: Experience with call center software or CRM systems is a plus!
• Reliable & Dedicated: Ability to handle high call volumes while maintaining quality service.
• Team Player: Committed to upholding security and customer service excellence.

Work Schedule & Requirements:

• On-site position at our air-conditioned facility.
• Shifts: 8:00 AM to 4:30 PM, 2:00 PM – 10:30 PM and 10:00 PM to 06:30 AM
• Daily use of computers, headsets, and call center tools for extended periods.

Join Us & Make an Impact!

At Alert Alarm Hawaii, you’re not just taking calls—you’re keeping communities safe. If you’re ready to start a meaningful career with great benefits, and become part of a team that truly makes a difference!

EEOC Statement
Alert Alarm Hawaii provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.