Alert Alarm Service Technician (Hilo)

Zeus Fire and Security; Hilo (HI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

STD and life insurance

401k

Paid time off

Training and development

Pet insurance

Job summary

Alert Holdings Group LLC seeks a Service Technician to perform security alarm service and ensure all features function correctly. The role emphasizes fieldwork with strong customer service, diagnostics, and repair of alarm equipment on the job site across Hawaii.

Responsibilities include testing batteries, programming, sirens, troubleshooting, reporting defects, and educating customers on system operation and false alarm prevention. Pay starts at $24+ per hour, DOE, with full benefits.

Qualifications

• HS Diploma or GED is required.
• 1-2 years alarm experience and low voltage preferred but not required.
• Valid Driver's License with a safe driving record.
• Must pass background check and drug test.
• Ability to work 80% in the field with frequent travel.

Responsibilities

• Tests backup batteries, keypad programming, sirens, and all security features.
• Provides troubleshooting to identify repair needs.
• Reports defective materials or equipment promptly.
• Repairs security systems and related equipment.
• Examines systems for issues like loose connections.
• Demonstrates systems and explains alarm causes and consequences.
• Cleans work areas and provides excellent customer service.

Skills

Customer service

Fieldwork

Education

HS Diploma or GED

Tools

Alarm systems

Job description

About Us Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.

Status Full-Time, Non-Exempt

Role Overview

The Service Technician provides security alarm service to ensure all security features are in order and properly functioning and to diagnose malfunctions.

Duties and Responsibilities:

• Tests backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning.
• Provides troubleshooting to determine areas needing repair.
• Promptly reports defective material or equipment, inaccuracies, or omissions in job information that may result in inadequate protection for customer use.
• Repairs security systems, alarm devices, and related equipment.
• Examines systems to locate problems such as loose connections or broken insulation.
• Demonstrates systems and explains details, such as the causes and consequences of false alarms.
• Cleans up debris from the alarm service work area.
• Provides excellent customer service that aligns with the company's mission statement.

Education and Experience:

• HS Diploma or GED
• 1-2 years of alarm experience and low voltage experience preferred but not required
• Valid Driver's License
• Safe driving record
• Must pass a background check and drug test
• Ability to work 80% of the time in the field, with consistent movement

The Alert Alarm Benefit:

Compensation starts at $24+/hour (DOE)

We offer a full benefits package, including health, dental, and eye insurance, STD and life Insurance, a 401k savings plan, paid time off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!

We are a proud Equal Opportunity Employer

EEOC Statement

Alert Alarm provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.