Alarm Dispatch & Customer Service Specialist — Day & Swing

Security Services Northwest, Inc.; Sequim, Northern (WA, KY); Híbrido; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Vision Insurance

Employee Assistance Program

PTO/Holidays paid at time and a half

Overtime opportunity

Resumo da oferta

Security Services Northwest, Inc. is hiring a Flex Call Center Representative for Day or Swing shifts in Sequim, WA. The role handles alarm dispatch, customer calls, and message dispatch across a 24/7 operation with varied shifts and weekend/holiday work.

The ideal candidate is comfortable with high-stress multitasking, can type 40 WPM, and has experience in dispatch or office work. We offer competitive pay of $21 per hour plus benefits and overtime opportunities.

Qualificações

• Typing test - 40 WPM minimum
• Take sample calls with messages, dispatch call
• send email, fax, etc...
• Navigate between screens
• Put calls on hold, transfer calls
• Excel, Word, Microsoft 365

Responsabilidades

• Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
• Dispatch alarms to the appropriate agency
• Answer phones, take messages, and dispatch calls for answering service customers
• Perform a variety of computer tasks and other office duties

Descrição da oferta de emprego

Security Services Northwest, Inc. is hiring a Flex Call Center Representative for Day or Swing shifts in Sequim, WA. The role handles alarm dispatch, customer calls, and message dispatch across a 24/7 operation with varied shifts and weekend/holiday work.

The ideal candidate is comfortable with high-stress multitasking, can type 40 WPM, and has experience in dispatch or office work. We offer competitive pay of $21 per hour plus benefits and overtime opportunities.