Flex Call Center Rep. (Day / Swing Shifts/ Graves)

Security Services Northwest, Inc.; Sequim, Northern (WA, KY); Ibrido; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Vision Insurance

Employee Assistance Program

PTO/Holidays paid at time and a half

Overtime opportunity

Descrizione del lavoro

Security Services Northwest, Inc. is hiring a Flex Call Center Representative for Day or Swing shifts in Sequim, WA. The role handles alarm dispatch, customer calls, and message dispatch across a 24/7 operation with varied shifts and weekend/holiday work.

The ideal candidate is comfortable with high-stress multitasking, can type 40 WPM, and has experience in dispatch or office work. We offer competitive pay of $21 per hour plus benefits and overtime opportunities.

Competenze

• Typing test - 40 WPM minimum
• Take sample calls with messages, dispatch call
• send email, fax, etc...
• Navigate between screens
• Put calls on hold, transfer calls
• Excel, Word, Microsoft 365

Mansioni

• Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
• Dispatch alarms to the appropriate agency
• Answer phones, take messages, and dispatch calls for answering service customers
• Perform a variety of computer tasks and other office duties

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Flex Call Center Rep. (Day / Swing Shifts/ Graves)

Full Time Sequim, WA, US

2 days ago Requisition ID: 1122

About the Company:

Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.

Security Services Northwest is a nationally recognized supplement for Department of Defense anti- terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.

"Work Hard, Be Kind."

No. 601622656

• $21/hour
• Health Insurance
• Vision Insurance
• Employee Assistance Program
• Paid Time Off (PTO)/Holidays Paid at time and a half if worked
• Opportunity for overtime

SSNW is a drug-free workplace.

SSNW is seeking a full-time Day or Swing Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.

• Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers
• Dispatch alarms to the appropriate agency.
• Answer phones, take messages, and dispatch calls for answering service customers
• Perform a variety of computer tasks and other office duties.

As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.

Requirements:

• Must be able to pass an office efficiency checklist:
  • Typing test - 40 WPM minimum
  • Take sample calls with messages, dispatch call
  • send email, fax, etc...
  • Navigate between screens
  • Put calls on hold, transfer calls
  • Excel, Word, Microsoft 365

Shift:

• 10-hour shift
• Swing shift
• Day shift
• Night shift
• Monday to Friday
• Weekend availability
• Holidays

Work setting:

• In-person

Ability to commute:

• Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)
• Must be able to come into the office every day

Experience:

• Dispatching: 1 year (Preferred)
• Office or Clinical work

SSNW is committed to protecting the privacy and confidentiality of applicant and employee information.

Security Services Northwest is an Equal Opportunity and Affiliated Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories provided by law will in no way affect the decision regarding an employment application. Security Services is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability for any part of the employment process, please contact us!