Dispatcher

Northwest Alarm Monitoring; Yakima (WA); On-site; USD 28,929 - 33,062; Full time

Job summary

A leading alarm monitoring firm is seeking a full-time Dispatcher in Yakima, WA. The role offers $21-$24 per hour based on experience. The Dispatcher will coordinate alarm monitoring operations, manage emergency communications, and ensure effective communication between central stations and field teams. Candidates should possess strong communication and customer service skills, be proficient in multitasking, and have a high school diploma or equivalent. Familiarity with MAS software is preferred, and the schedule may include nights and weekends.

Qualifications

• Strong skills in communication, customer service, and conflict resolution are essential.
• Proficiency in multitasking, time management, and attention to detail is required.
• Familiarity with MAS software or experience with alarm systems is preferred.
• Comfortable operating in fast-paced environments and making quick decisions under pressure.
• Basic computer proficiency, including data entry and common software programs.

Responsibilities

• Coordinate alarm monitoring operations and respond to alert notifications.
• Manage emergency communications and ensure smooth communication between central stations and field teams.
• Maintain accurate records and provide exceptional customer service.
• Adhere to safety and compliance standards during each shift.

Skills

Strong skills in communication

Customer service

Conflict resolution

Multitasking

Time management

Attention to detail

Education

High school diploma or equivalent

Call center experience

Training or certification in emergency services or dispatching

Tools

MAS software

Common software programs

Job description

NW Alarm is a premier wholesale alarm, fire, and life safety company with a strong commitment to account security and integrity. Leveraging MAS software and the expertise of TMA Five Diamond certified operators, we provide top-tier monitoring services. Our advanced technology and two UL-listed Central Stations enable us to serve dealers throughout the western United States. NW Alarm is dedicated to providing reliable and secure solutions to meet our clients' needs.

Role Description

$21-$24 per hour based on experience.

This is a full-time, on-site role for a Dispatcher, based in Yakima, WA. The Dispatcher will be responsible for coordinating alarm monitoring operations, responding to alert notifications, managing emergency communications, and ensuring smooth communication between central stations and field teams. The role requires maintaining accurate records, providing exceptional customer service, and adhering to safety and compliance standards during each shift.

Qualifications

• Strong skills in communication, customer service, and conflict resolution
• Proficiency in multitasking, time management, and attention to detail
• Familiarity with MAS software or experience working with alarm systems is preferred
• Comfort operating in a fast-paced environment and ability to make quick decisions under pressure
• Basic computer proficiency, including familiarity with data entry and common software programs
• Availability to work a flexible schedule, including nights, weekends, and holidays as needed
• High school diploma or equivalent required; call center experience required; additional training or certification in emergency services or dispatching is plus