Flex Call Center Rep. (Day / Swing Shifts/ Graves)

Security Services Northwest Inc; Sequim (WA); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Vision Insurance

Employee Assistance Program

PTO/Holidays paid at overtime

Overtime eligibility

Zusammenfassung

Security Services Northwest, Inc. is seeking a Flex Call Center Representative for Day or Swing shifts at our Sequim, WA headquarters. This full-time role handles alarm dispatch, answering calls, and coordination with agencies in a high‑volume, 24/7 environment.

Candidates must type at least 40 WPM and be proficient with Excel, Word, and Microsoft 365; multitask confidently under pressure. Competitive benefits and overtime opportunities are available.

Qualifikationen

• Typing test with 40 WPM minimum.
• Ability to take sample calls, dispatch calls and manage messages.
• Proficient in sending emails and faxes.
• Navigate between screens and place calls on hold/transfer.
• Proficiency in Excel, Word, and Microsoft 365.

Aufgaben

• Dispatch alarms to the appropriate agency.
• Answer phones, take messages, and dispatch calls for clients.
• Perform various office and computer tasks.

Kenntnisse

Typing 40 WPM

Multitasking under high-stress

Phone dispatch

Office software navigation

Tools

Excel

Word

Microsoft 365

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Flex Call Center Rep. (Day / Swing Shifts/ Graves)

Full Time Sequim, WA, US

4 days ago Requisition ID: 1122

About the Company:

Security Services Northwest, Inc. (SSNW) is your full-service security company. Founded in 1977, we offer professional and complete security services for residential, commercial, and industrial customers in Washington, Oregon, California, Wyoming, Idaho, Utah and Alaska.

Security Services Northwest is a nationally recognized supplement for Department of Defense anti- terrorism force protection.

From providing armed and unarmed security officers and patrol services to installing burglar alarms and camera systems, Security Services Northwest, Inc., provides our customers with the highest level of service. We have an exceptional, experienced team to assist you in mastering your skills, with great growth opportunity.

If you’re passionate about always doing your best work, making an essential contribution, and serving with kindness and humility, please consider applying today! People are at the heart of our business, and we’re always looking for new people to join our family of professionals!

\"Work Hard, Be Kind.\"

No. 601622656

• $21/hour


• Health Insurance


• Vision Insurance


• Employee Assistance Program


• Paid Time Off (PTO)/Holidays Paid at time and a half if worked


• Opportunity for overtime

SSNW is a drug-free workplace.

SSNW is seeking a full-time Day or Swing Shift Dispatcher/Customer Service Representative for our corporate headquarters in Sequim, WA.

• Dispatchers monitor burglary, fire, and medical alarms for hundreds of customers


• Dispatch alarms to the appropriate agency.


• Answer phones, take messages, and dispatch calls for answering service customers


• Perform a variety of computer tasks and other office duties.

As a 24/7 operation, we have multiple shifts available each day with weekend and holiday work, and variable days off. Applicant must be comfortable with multi-tasking, a high-stress work environment, and the work pace changing drastically at times.

Requirements:

• Must be able to pass an office efficiency checklist:
  
  
  
  • Typing test - 40 WPM minimum
  
  
  • Take sample calls with messages, dispatch call
  
  
  • send email, fax, etc...
  
  
  • Navigate between screens
  
  
  • Put calls on hold, transfer calls
  
  
  • Excel, Word, Microsoft 365
  
  
  
  

Shift:

• 10-hour shift


• Swing shift


• Day shift


• Night shift


• Monday to Friday


• Weekend availability


• Holidays

Work setting:

• In-person

Ability to commute:

• Sequim, WA 98382: Reliably commute or planning to relocate before starting work (Required)


• Must be able to come into the office every day

Experience:

• Dispatching: 1 year (Preferred)


• Office or Clinical work

SSNW is committed to protecting the privacy and confidentiality of applicant and employee information.

Security Services Northwest is an Equal Opportunity and **Affirmative Action Employer.** This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories provided by law will in no way affect the decision regarding an employment application. Security Services is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or accommodation due to disability for any part of the employment process, please contact us!