Aisles Online Fulfillment Lead

Hy-Vee Inc; Faribault (MN); On-site; USD 22,000 - 28,000; Full time

Job summary

Hy-Vee Inc is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time and to the highest standard.

You will lead and develop your team, resolve customer service issues, and continually look for ways to improve the experience in a fast-paced, customer-focused retail environment.

Qualifications

• High school diploma or equivalent preferred
• Strong computer and internet skills required

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

Team leadership

Customer service

Communication skills

Problem solving

Computer literacy

Organization

Data confidentiality

Education

High school diploma or equivalent

Job description

Hy-Vee Inc is seeking an Aisles Online Manager to oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring orders are picked, packed, and delivered on time and to the highest standard.

You will lead and develop your team, resolve customer service issues, and continually look for ways to improve the experience in a fast-paced, customer-focused retail environment.