Online Shopping Fulfillment Manager

Hy-Vee; Faribault, Northern (MN, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Hy-Vee's Aisles Online Manager oversees planning, staffing, and day-to-day operations of the store's online grocery fulfillment, ensuring orders are picked, packed, and delivered on time and to a high standard.

You will lead and develop a team, resolve customer service issues, and continually seek improvements to the shopping experience. A strong organizer and communicator with retail experience will thrive in this fast-paced role.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills.
• Experience in customer service or retail a plus.

Responsibilities

• Deliver outstanding customer service and resolve issues.
• Oversee order fulfillment from start to finish for online orders.
• Recruit, train, schedule, and develop department staff.
• Provide ongoing education on policies and best practices.
• Ensure food safety guidelines are followed during fulfillment.
• Coordinate activities and respond to employee concerns.

Skills

Customer service

Team leadership

Communication

Organization

Problem solving

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

Word processing

Spreadsheet

Email apps

Inventory software

Job description

Hy-Vee's Aisles Online Manager oversees planning, staffing, and day-to-day operations of the store's online grocery fulfillment, ensuring orders are picked, packed, and delivered on time and to a high standard.

You will lead and develop a team, resolve customer service issues, and continually seek improvements to the shopping experience. A strong organizer and communicator with retail experience will thrive in this fast-paced role.