Online Grocery Fulfillment Lead

Hyvee.io; Sioux Falls (SD); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Manager to lead the Aisles Online team and oversee the store's online shopping fulfillment process. You will plan, staff, and manage day-to-day operations to ensure every order is picked, packed, and delivered on time and to the highest standard.

You will develop your team, resolve customer service issues, and continuously look for ways to improve the online shopping experience. If you’re organized and a natural leader, we’d love to have you on board.

Qualifications

• High school diploma or equivalent preferred.
• Strong computer and internet skills required.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and resolving issues.
• Oversee the order fulfillment process from start to finish, ensuring prompt, on-time fulfillment.
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team.
• Provide ongoing education to employees regarding new policies, procedures, and best practices.
• Ensure all food safety guidelines are followed and products are kept at proper temperature during fulfillment.
• Coordinate activities and address employee concerns as needed.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Multitasking

Data confidentiality

Tech literacy

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Office

Email clients

Job-specific software

Job description

Hy-Vee is seeking an Aisles Online Manager to lead the Aisles Online team and oversee the store's online shopping fulfillment process. You will plan, staff, and manage day-to-day operations to ensure every order is picked, packed, and delivered on time and to the highest standard.

You will develop your team, resolve customer service issues, and continuously look for ways to improve the online shopping experience. If you’re organized and a natural leader, we’d love to have you on board.