Airside Guest Experience Specialist

Signature Aviation; Key West (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical/prescription drug insurance

Health Savings Account

Flexible Spending Accounts

Life Insurance

Disability Insurance

401(k)

Paid time off

Paid Maternity Leave

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &amp

Job summary

Signature Aviation in Key West, FL is seeking an Airside Experience Specialist to deliver a seamless, personalized guest experience while supporting ground operations around active aircraft.

This role requires schedule flexibility, including nights, weekends and holidays, and involves fueling, de-icing, ground services, and safe ramp operations while prioritizing safety and hospitality in a luxury aviation environment.

Qualifications

• Hospitality focus with guest-centric service mindset.
• Ability to communicate clearly in English and follow SOPs.
• Must be able to work in outdoor environments around aircraft and varied weather.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with SOPs.
• Collaborate with guests, crew, and vendors to meet service needs, including fueling, de-icing, lavatory, ground power, and catering.
• Prepare for arriving/departing aircraft, identify open tasks, and report safety concerns.
• Operate ground service equipment and load/unload luggage and cargo as needed.
• Provide professional guest service and safe, courteous transportation when shuttling guests and luggage.
• Maintain clean, safe ramps and accurate fuel-related records.
• Follow emergency procedures and security protocols as required.

Skills

Hospitality Skills

Language Skills

Math Skills

Physical Ability

Critical Thinking

Interpersonal Skills

Multitasking

Computer Skills

Task Management

Education

High School Diploma or GED

Job description

Signature Aviation in Key West, FL is seeking an Airside Experience Specialist to deliver a seamless, personalized guest experience while supporting ground operations around active aircraft.

This role requires schedule flexibility, including nights, weekends and holidays, and involves fueling, de-icing, ground services, and safe ramp operations while prioritizing safety and hospitality in a luxury aviation environment.