Airside Guest Experience Lead — Private Aviation

Signature Aviation; Clearwater (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Critical Illness, Hospital Indemnity &

Identity Theft and Legal Services

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP) &Per

Health benefits

Job summary

Signature Aviation in Florida is seeking an Airside Experience Specialist to act as the face of our private aviation terminal, delivering a seamless and welcoming guest experience from wheels down to wheels up.

You will blend exceptional hospitality with hands-on operational support, operating ground service equipment and performing aircraft ground services while maintaining a service-first mindset in an outdoor, fast-paced environment.

Qualifications

• Hospitality mindset and guest-centric service approach.
• Ability to read and follow safety procedures and SOPs.
• Must be able to work outdoors in varying weather and lift/move items as needed.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently per SOPs.
• Collaborate with guests, crew, vendors and aircraft personnel to meet service needs (fueling, de-icing, ground power, water, parking, marshalling, catering, towing).
• Prepare for arriving/departing aircraft and report safety concerns to stakeholders.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, ground power units, tugs, stair trucks).
• Load/unload luggage and cargo; provide professional guest service and safe transportation when needed.

Skills

Hospitality

Guest service

English proficiency

Multi-tasking

Education

High School Diploma or GED

Tools

Ground service equipment operation

Fuel handling

Job description

Signature Aviation in Florida is seeking an Airside Experience Specialist to act as the face of our private aviation terminal, delivering a seamless and welcoming guest experience from wheels down to wheels up.

You will blend exceptional hospitality with hands-on operational support, operating ground service equipment and performing aircraft ground services while maintaining a service-first mindset in an outdoor, fast-paced environment.