Airport Wheelchair Services Supervisor

PrimeFlight Aviation Services; Flowood (MS); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k) with matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Growth opportunities

Job summary

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor at the airport to lead a team of Wheelchair Leads and Attendants, ensuring quality mobility services for passengers with disabilities.

Responsibilities include training staff, enforcing standards, coordinating with airport departments, handling complex issues, and ensuring ADA compliance and passenger satisfaction. This role requires supervisory experience, English proficiency, and flexibility to work nights, weekends, and

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Communicate effectively in English (reading, writing, speaking)
• Proven ability to supervise teams effectively and handle challenging situations
• Minimum of 1 year of experience in a supervisory role within customer service or airport operations
• Ability to access and interpret information in print and electronically, including the use of electronic devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs)
• Airlines are 24/7, so flexibility to work nights, weekends and holidays

Responsibilities

• Supervise the daily operations and activities of the wheelchair service team
• Ensure efficient scheduling of wheelchair attendants across various airport terminals
• Monitor safety protocols and guidelines in wheelchair handling and passenger assistance
• Train and mentor wheelchair attendants on best practices and customer service excellence
• Manage and resolve operational challenges or passenger complaints related to wheelchair services
• Conduct regular performance reviews and provide constructive feedback to team members
• Collaborate with airport authorities and airline staff to coordinate seamless service delivery
• Oversee the maintenance, availability, and proper functioning of wheelchairs and mobility aids
• Managing and supervising compliance of ADA regulations and policies
• Develop strategies to improve service efficiency, response time, and passenger experience
• Prepare and analyze reports on wheelchair service operations, including usage statistics
• Foster a positive work environment, promoting teamwork and professional development
• Coordinate emergency response procedures involving wheelchair passengers when necessary
• Work closely with HR for recruitment, training, and management of wheelchair service personnel
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

Skills

Supervisory experience

English proficiency

Team leadership

Customer service

Job description

PrimeFlight Aviation Services, Inc. is seeking a Wheelchair Supervisor at the airport to lead a team of Wheelchair Leads and Attendants, ensuring quality mobility services for passengers with disabilities.

Responsibilities include training staff, enforcing standards, coordinating with airport departments, handling complex issues, and ensuring ADA compliance and passenger satisfaction. This role requires supervisory experience, English proficiency, and flexibility to work nights, weekends, and