Airport Wheelchair Services Supervisor

Menzies Aviation; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Menzies Aviation in Denver, CO is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise wheelchair agents, ensuring passengers with mobility needs receive safe, timely, and professional service at the airport.

You will manage staffing, coach staff, and coordinate with airline and operations teams to ensure service quality while complying with TSA, ADA, and company policies in a fast-paced, high-traffic environment.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED required.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.
• Maintain accurate operational reports, staffing records, and incident documentation.
• Respond quickly to irregular operations, including delays, cancellations, and high passenger volume situations.
• Promote a safe, professional, and customer-focused work environment.
• Ensure proper handling and maintenance of wheelchairs and mobility equipment
• Perform other duties as requested

Skills

Leadership

Customer service

Communication

Safety awareness

Problem solving

Education

HS Diploma or GED

Job description

Menzies Aviation in Denver, CO is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise wheelchair agents, ensuring passengers with mobility needs receive safe, timely, and professional service at the airport.

You will manage staffing, coach staff, and coordinate with airline and operations teams to ensure service quality while complying with TSA, ADA, and company policies in a fast-paced, high-traffic environment.