Airport Mobility Services Supervisor

Menzies Aviation; Des Moines (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

Menzies Aviation is seeking a Wheelchair Agent Supervisor in Des Moines, Iowa, to oversee wheelchair operations and ensure passengers with mobility needs receive timely assistance. The role involves supervising staff, coordinating service requests, and maintaining compliance with safety procedures.

The ideal candidate will have previous supervisory experience in customer service or airport operations and possess strong leadership and communication skills. Menzies Aviation emphasizes a diverse and inclusive workplace environment.

Qualifications

• Must be 18 years of age or older.
• Minimum one (1) year of lead or supervisory experience.
• Excellent verbal and written communication skills.
• Ability to respond quickly to operational and passenger service needs.

Responsibilities

• Oversee wheelchair assistance operations across airport terminals.
• Coordinate service requests to ensure operational efficiency.
• Monitor employee performance and provide coaching.
• Ensure compliance with safety procedures and regulations.

Skills

Wheelchair assistance experience

Customer service skills

Leadership

Conflict-resolution skills

Flexible scheduling

Communication

Education

HS Diploma or GED

Job description

Menzies Aviation is seeking a Wheelchair Agent Supervisor in Des Moines, Iowa, to oversee wheelchair operations and ensure passengers with mobility needs receive timely assistance. The role involves supervising staff, coordinating service requests, and maintaining compliance with safety procedures.

The ideal candidate will have previous supervisory experience in customer service or airport operations and possess strong leadership and communication skills. Menzies Aviation emphasizes a diverse and inclusive workplace environment.