Airport Wheelchair & Passenger Support Agent

Menzies Aviation; Portland (ME); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation in Portland, ME is seeking a Passenger Assistant Agent to help passengers with mobility needs from check-in through boarding. You will provide wheelchair transportation, assist families, and coordinate with gate agents to maintain smooth passenger flow while delivering exceptional customer service.

Applicants should be 18+ with a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced, physically demanding environment.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and physically demanding environment.
• Remain patient, courteous and professional at all times.
• Ability to work flexible schedules, including nights, weekends, holidays and overtime.
• Reliable attendance and punctuality.
• Must have reliable telephone and transportation.
• Previous customer service, hospitality, healthcare, or airport experience preferred.
• Experience in airport environments (terminals, gates, security checkpoints, baggage claim).
• Must pass pre-employment drug tests and background check.
• Uniform or business attire as directed by company.

Responsibilities

• Assist passengers requiring wheelchair or mobility assistance throughout the airport.
• Transport passengers safely between ticket counters, security checkpoints, gates, baggage claim, and connecting flights.
• Assist passengers with boarding and deplaning aircraft when required.
• Provide excellent customer service and professional communication to passengers and families.
• Coordinate with gate agents, airline staff, and airport personnel to ensure timely passenger assistance.
• Respond promptly to wheelchair service requests and maintain efficient passenger flow.
• Follow all airport safety procedures, airline policies, and TSA regulations.
• Report operational concerns, passenger incidents, or equipment issues to supervisors promptly.
• Maintain professionalism, patience, and sensitivity while assisting passengers.
• Perform other duties as requested.

Skills

Strong communication and interpersonal

Able to work in fast-paced environment

18+ years old

Customer service

Education

High School diploma or GED

Tools

Driver's license

Job description

Menzies Aviation in Portland, ME is seeking a Passenger Assistant Agent to help passengers with mobility needs from check-in through boarding. You will provide wheelchair transportation, assist families, and coordinate with gate agents to maintain smooth passenger flow while delivering exceptional customer service.

Applicants should be 18+ with a high school diploma or GED, strong communication skills, and the ability to work in a fast-paced, physically demanding environment.