Airport Taxi Concierge

ABM Industries; Saint Paul (MN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is hiring at MSP Airport for a friendly Taxi Dispatcher who guides passengers to taxis, assists with luggage and helps maintain orderly lines. The role requires strong customer service experience and the ability to work outdoors in varying weather.

You will monitor taxi operations, respond to queries, prepare simple incident reports, and follow security policies while coordinating with drivers and supervisors. Weekend and holiday shifts are included.

Qualifications

• One year of customer service experience required.
• Excellent written and verbal English communication skills.
• Able to work outdoors in varying weather conditions.
• Basic skills in Microsoft Word and Outlook.
• Must be able to stand, walk, and sit for extended periods.
• Available to work weekends, holidays, days, evenings, and nights.

Responsibilities

• Directs passengers to available taxis and assists with luggage.
• Monitors taxi lines and liaises with drivers to ensure customer satisfaction.
• Distributes Taxi Information Brochures and records incidents.
• Maintains knowledge of MSP terminal and MAVIS software.
• Escalates queries to supervisor as needed.

Skills

Customer service

Written English

Verbal English

Physical stamina

Tools

Microsoft Word

Outlook

Job description

ABM Industries is hiring at MSP Airport for a friendly Taxi Dispatcher who guides passengers to taxis, assists with luggage and helps maintain orderly lines. The role requires strong customer service experience and the ability to work outdoors in varying weather.

You will monitor taxi operations, respond to queries, prepare simple incident reports, and follow security policies while coordinating with drivers and supervisors. Weekend and holiday shifts are included.