Customer Service Agent at MSP Airport

EDS Service Solutions; Minnesota; On-site; USD 20,000 - 29,000; Full time

Job summary

EDS Service Solutions at MSP Airport in Minnesota is seeking a friendly, customer-focused Customer Service Representative to manage the rental and return process. You will greet customers with a smile, prepare all rental documents, and ensure a smooth, compliant experience for every guest.

Candidates should be 21+, hold a valid driver’s license, and have a clean driving record with excellent service skills.

Qualifications

• Must have strong customer service experience.
• Must be 21 years or older.
• Must have a valid driver's license.

Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process.
• Welcome each customer with a smile and maintain a professional appearance.
• Own each customer’s service experience and resolve issues promptly.
• Review rental parameters, charges, and ensure accurate rental documents.
• Assist customers and coordinate service within the queue to minimize wait times.

Skills

Excellent customer service

Communication skills

Valid driver's license

PM shift availability

Job description

Job Description

EDS Service Solutions partners with car rental companies around the United States. We run the back-end operations to ensure that all customers have an exceptional car rental experience.

Job Duties/Responsibilities:

• Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.
• Welcome each customer with a smile.
• Professional appearance, language, and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Own each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Utilize company-approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements:

• Must be 21 years of age or older
• Excellent Customer Service skills with prior experience
• Have a driver's license
• Clean Driving Record in the past three years

Rate: $18/hr - weekly pay
Shift: PM/Weekends included

Location: MSP Airport

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law law.

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