Airport Passenger Service Assistant

ABM Industries; Wichita (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

ABM Industries is seeking an Airline Passenger Assistant to support travelers throughout their airport journey. This frontline role involves assisting with check-in lines, boarding, directions, and mobility support, including wheelchair assistance and escorting passengers to gates or arrivals.

You will provide clear, courteous communication, handle basic baggage or documentation questions, and follow strict safety and security procedures while collaborating with airline and airport teams to keep

Qualifications

• Experience in customer service or frontline roles.
• Ability to communicate clearly and empathetically.
• Willingness to work in a fast-paced airport environment.

Responsibilities

• Assist travelers with check-in lines and boarding.
• Provide directions and mobility support, including wheelchair assistance.
• Escort passengers to gates or arrivals and answer basic baggage questions.
• Follow safety and security procedures while coordinating with airline and airport teams.

Skills

Customer service

Clear communication

Safety procedures

Mobility assistance

Job description

ABM Industries is hiring an Airline Passenger Assistant to support travelers throughout their airport journey. In this frontline role, you’ll assist with check-in lines, boarding, directions, and mobility support, including wheelchair assistance and escorting passengers to gates or arrivals. You’ll provide clear, courteous communication, handle basic baggage or documentation questions, and follow strict safety and security procedures. Working in a fast-paced terminal environment, you’ll collaborate with airline and airport teams to ensure passengers feel safe, informed, and cared for while keeping operations running smoothly.