Assistant General Manager, Operations

WHSmith North America; Albuquerque (NM); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free Life Insurance

Short- & Long-Term Disability Insurance

Paid Time Off

401k with company match

Employee Discount

Job summary

A leading global travel retailer seeks an Assistant General Manager of Operations to manage inventory, supervise staff, and ensure compliance with airport programs at their Albuquerque location. The role requires strong management skills, problem-solving abilities, and a results-oriented approach, with a good salary and benefits package.

Qualifications

• 3+ years in retail, inventory, warehouse, or stocking supervision.
• 1+ years of management experience.
• Possession of TAM Card and TSA Badging (location-dependent).

Responsibilities

• Manage inventory accuracy and supervise stock personnel.
• Coordinate maintenance and emergency responses with Airport Facilities.
• Train staff on various systems and assist with critical initiatives.

Skills

Team-oriented

Results-driven

Strong multitasking

Problem-solving

Education

GED or High School diploma

Bachelor’s in Management, HR, or related field

Tools

POS systems

Store Force

ADP

Aptos

PowerDMS

Job description

Join our Field Team and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

Position: Assistant General Manager of Operations

Location: [Insert Location]

Job Type: Full-time

Category: Customer Service, Operations

Salary: $65,000 annually

Benefits

• Free Life Insurance
• Short- & Long-Term Disability Insurance
• Paid Time Off
• 401k with company match
• Employee Discount

Responsibilities

• Manage inventory accuracy and timely floor placement
• Coordinate maintenance and emergency responses with Airport Facilities
• Supervise stock personnel and conduct interviews
• Reduce shrink due to theft and inventory issues; liaise with Loss Prevention
• Ensure compliance with Airport Programs
• Perform opening and closing duties as Manager on Duty
• Train on POS, Store Force, ADP, Aptos, PowerDMS, and other systems
• Assist with critical initiatives and act as backup to the General Manager
• Maintain store displays and merchandising
• Supervise and coach staff

Requirements

• GED or High School diploma; Bachelor’s in Management, HR, or related field preferred
• 3+ years in retail, inventory, warehouse, or stocking supervision
• 1+ years management experience
• Team-oriented with a results-driven approach
• Self-motivated and able to work independently
• Strong multitasking and problem-solving skills
• Possession of TAM Card and TSA Badging (location-dependent)
• Background check and drug test may be required

Physical & Language Requirements

• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Ability to lift up to 60 lbs.
• Fluent in English (reading, writing, speaking)

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries. Our North American division, including Marshall Retail Group and InMotion, operates in airports and resorts, offering attractive retail options.

EEO/ADA/DFWP: We are committed to diversity and equal employment opportunity. All qualified applicants will be considered without regard to race, color, religion, sexual orientation, national origin, age, gender identity, veteran status, marital status, disability, or any other protected status.