Airport Shift Lead

LAZ Parking; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Pay Activ

Paid training

Free company uniform

Health Coaching & Resources

Employee Assistance Program (EAP)

Smoking Cessation Program

401(k) with Employer Match

Medical, dental, vision - 3 plan 옵션

Job summary

LAZ Parking is seeking a Memphis Airport Shift Lead to oversee facility operations on off-shift times and greet customers, ensuring a welcoming atmosphere. The role requires flexibility to cover 6am-2pm, 2pm-10pm, and 10pm-6am shifts and a valid driver’s license for at least two years.

The position emphasizes staff supervision, customer service excellence, and reporting duties while promoting LAZ’s people-first culture and growth opportunities.

Qualifications

• High school diploma or GED required.
• Supervisory experience preferred but not required.
• Strong customer service experience.
• Parking industry experience preferred but not required.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Responsible for running any reports related to daily revenue, other reports requested by management
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Skills

Professional communication

English proficiency

Open to feedback

Urgency and timeliness

Continuous improvement

Team building

Education

High school diploma or GED

Job description

Memphis Airport Shift Lead

$18/hr

MUST be flexible to work all three shifts: 6am-2pm, 2pm-10pm, and 10pm-6am

Must have a valid driver's license for at least 2 years or more

What's in it for you?

We are redefining parking management and having fun doing it! To support our company's culture of investing in our people, we offer employees the following perks:

• Growth Opportunities
• Pay Activ- On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

We are a PEOPLE FIRST company. We often say "parking is our industry but people are our passion." Our mission is to "create opportunities for our employees and value for our clients".

The Spirit of the Position

The shift lead oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Responsible for running any reports related to daily revenue, other reports requested by management
• Assists with periodic training as needed.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is preferred but not required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.