Airport Service Concierge: Dynamic Roles & Travel Perks

JSX; Reno (NV); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Benefits

Travel Benefits

401(k) match

Generous PTO

Job summary

JSX is hiring Airport Service Concierge to welcome customers and guide them through check-in, security, and boarding while maintaining a clean, well-stocked lounge. You will rotate through roles like Check-in Agent, Boarding Agent, Security Screening Support, and Ground Security Coordinator, with responsibilities including restocking and valet duties where scheduled.

The role emphasizes punctuality, professionalism, and a passion for service, with opportunities to grow across airport operations.

Qualifications

• High school diploma or GED.
• Ability to occasionally lift 75+ pounds.
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
• Participation in initial and random drug and alcohol screenings in accordance with the DOT and FAA guidelines.

Responsibilities

• Check-in Agent: greet customers, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
• Boarding Agent: lead the boarding process, make clear announcements, verify identification, and inform customers about flight updates and procedures.
• Security Screening Support: operate Evolv Weapons Detection System and inspect flagged baggage for safety compliance.
• Ground Security Coordinator (GSC): act as communication hub between ground team and flight crew, greet arriving aircraft, assist with deplaning announcements, restock onboard snacks and amenities.
• Keep the lounge pristine and welcoming between flights, fully stocked for the next group of customers.
• Handle valet responsibilities when scheduled: park and retrieve customer vehicles and assist with arrivals and departures.

Skills

Customer service

Aviation experience

Job description

JSX is hiring Airport Service Concierge to welcome customers and guide them through check-in, security, and boarding while maintaining a clean, well-stocked lounge. You will rotate through roles like Check-in Agent, Boarding Agent, Security Screening Support, and Ground Security Coordinator, with responsibilities including restocking and valet duties where scheduled.

The role emphasizes punctuality, professionalism, and a passion for service, with opportunities to grow across airport operations.