Airport Retail Ops Leader - Multi-Unit Growth & Impact

Hudson Group

Seattle, Northern (WA, KY)

Hybrid

USD 131,000 - 166,000

Full time

14 days+

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Benefits offered by this job

Health, dental and vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Career growth opportunities

Referral bonus

Job summary

Hudson Group at Seattle-Tacoma International Airport is seeking an Assistant Director of Retail Operations to partner with the Executive Director to drive performance, oversee multi-location daily operations, and ensure superior customer service. This role leads teams, delivers on financial, compliance, and brand standards, and travels to oversee stores.

The ideal candidate has a bachelor's degree in Business or Retail Management, 6–8 years in retail operations with 2+ years in multi-unit

Qualifications

Bachelor’s degree in Business, Retail Management, or related field.
6–8 years of progressive retail operations experience, with at least 2+ years in multi-unit leadership.
Proven record managing P&L accountability, budgeting, and revenue growth for high-volume operations.
Experience in union and non-union environments; strong knowledge of labor relations and compliance.
Track record of hiring, training, and developing large retail teams with measurable performance improvements.
Hands‑on experience with inventory management systems, retail compliance, and safety protocols.

Responsibilities

Oversee day-to-day retail operations across multiple locations; act as second-in-command to the Senior Director.
Drive sales growth and profitability by monitoring KPIs, budgets, and operational metrics.
Lead, coach, and develop retail management teams to ensure high performance, engagement, and compliance.
Make hiring, promotion, and performance management decisions while supporting diversity and inclusion.
Ensure compliance with company policies, visual merchandising, safety, and operational standards.
Manage inventory control, supply chain coordination, vendor relations, and merchandise receiving.
Collaborate with brand partners, marketing, and supply chain teams to execute promotional initiatives.
Resolve complex customer and operational issues using sound judgment.
Monitor market trends and consumer behavior to inform operational strategies.
Maintain brand standards, visual merchandising, and superior customer experiences.