Multi-Unit Retail Operations Leader I

Avolta (old); Los Angeles (CA); Hybrid; USD 82,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee assistance

Career growth

Referral bonus

Job summary

Hudson Group is seeking a Retail Multi-Unit Manager I to lead operations across multiple airport retail locations in the Los Angeles area. The role focuses on maintaining high standards of cleanliness, staffing, and financial performance while holding management teams accountable for results.

The position requires extensive leadership in retail operations, inventory management, and adherence to SOPs, with responsibilities including hiring decisions, training, and ensuring regulatory compliance.

Qualifications

• Bachelor's degree or higher in a relevant field or equivalent leadership experience.
• Significant experience in multi-unit retail management and team leadership.

Responsibilities

• Lead and oversee multiple retail locations within a defined geographic area.
• Ensure SOPs are followed and drive improvements across zones.
• Monitor labor, overtime, and budget adherence for hourly staff.
• Manage staffing, onboarding, and performance for zone teams.
• Oversee inventory, receiving, planogram execution, and visual standards.
• Analyze KPIs and collaborate on strategic initiatives with leadership.

Skills

Leadership

Retail operations

Inventory management

Planogram execution

Visual merchandising

Scheduling

Training & development

Labor compliance & safety

Education

Bachelor's degree in Business Administration / Retail Management or related

Tools

POS systems

Inventory management software

Scheduling systems

Reporting tools

Job description

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Retail Multi-Unit Manager I at Los Angeles International Airport

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Location: [[airportLocation]]
Advertised Compensation:$81,923.00to $99,300.00

Purpose : The Retail Multi-Unit Manager I provides operational leadership within a defined geographic section or zone, supporting the location's Senior Director or Director of Operations. The Retail Multi-Unit Manager I ensures that all retail stores within the assigned t erminal/ c oncourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Essential Functions:

Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones

Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets

Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives

Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores

Analyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriately

Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs

Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones

Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives

Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures

Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation

Reporting Relationship & Role Information:

The position typically reports to the Senior Director/Director of Operations within the assigned location

The Retail Multi-Unit Manager I position as described falls under the Fair Labor Standards A ct as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests

The Retail Multi-Unit Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor GM and restaurant team members ’ work activities during these different days and times.

The Retail Multi-Unit Manager I position is included in a series of multi-unit, multi-brand leadership positions of increasing scope and complexity, illustrated by the table below:

Position

Typical FTE Responsibility

Span of Control

Revenue Accountability

Notes

Between 100 and 200

Up to 6 retail stores

Up to $10M

Small Geography, Few Concepts, Few FTEs

Between 100 and 300

More than 6 retail stores

Up to $20M

Medium to large Geography, Few Concepts, Few FTEs

Retail Multi-Unit Director I

Between 200 and 400

More than 12 retail stores

Up to $30M

Large Geography, many Concepts, Many FTEs

Retail Multi-Unit Director II

More than 400

More than 20 retail stores

More Than $30M

Large Geography, many Concepts, Many FTEs

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 6 years:

In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs

In a technical role: Requires 6-8 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs

A bachelor's degree in Business Administration , Retail Management, Marketing, or related program can count for 3 of the 6-year requirement

Specialized Training:

Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes

Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards

Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools

Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics

Understanding of retail space optimization, category management, and seasonal merchandising strategies

Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals

Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances

Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

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