Airport Retail Operations Lead

Whsmith; Chicago (IL); On-site; USD 22,000 - 32,000; Full time

Job summary

WHSmith is seeking an Operations Delivery Lead in Chicago, IL. This role focuses on delivering exceptional customer experiences while guiding store teams through daily operations and sales execution in a fast-paced airport retail setting.

The position emphasizes hands-on leadership to align priorities, promote merchandising standards, and drive performance across multiple locations while maintaining security and accuracy in daily cash and procedures.

Qualifications

• Minimum 1+ year of experience in a fast-paced retail environment.
• Ability to use retail technology and operational systems.

Responsibilities

• Support Multi-Site Managers and store leaders to align priorities and drive consistency.
• Greet and assist customers while promoting sales through product recommendations.
• Train and support CSA to drive sales, engagement, merchandising, and daily operations.
• Promote accountability and resolve workplace concerns, escalating when needed.
• Identify operational gaps and lead process improvements to boost sales and customer experience.
• Assist with receiving, merchandising, stocking, inventory, and displays.
• Maintain clean, organized, and customer-ready store environments.
• Support rollout of sales initiatives and promotional programs.
• Communicate customer complaints and feedback to management for improvements.
• Perform opening and closing procedures including security and cash handling.

Skills

Customer service

Problem solving

Organizational skills

Verbal communication

Written communication

Team leadership

Education

High school diploma

Tools

Microsoft Office

Outlook

Word

Excel

Job description

WHSmith is seeking an Operations Delivery Lead in Chicago, IL. This role focuses on delivering exceptional customer experiences while guiding store teams through daily operations and sales execution in a fast-paced airport retail setting.

The position emphasizes hands-on leadership to align priorities, promote merchandising standards, and drive performance across multiple locations while maintaining security and accuracy in daily cash and procedures.