Airport Retail Lead - Lead Team & Elevate Guest Experience

Tailwind Concessions LLC; Huntsville (AL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision offered to _

401k with company matching

Paid training

Employee referral program

Job summary

Tailwind Concessions LLC is seeking a Retail Lead to guide an airport retail team and deliver an exceptional guest experience. You will lead, train, and motivate a group of associates, ensuring accurate transactions and a welcoming atmosphere for travelers.

Responsibilities include supervising daily store operations, inventory, pricing accuracy, and coaching cashiers to meet sales goals while upholding policies and delivering outstanding guest service.

Qualifications

• Experience with ordering and working with multiple vendors.
• Proven experience in cash handling and customer service.
• Strong communication skills to interact effectively with customers.
• Basic math skills for handling transactions and providing change accurately.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency with POS systems.

Responsibilities

• Lead and motivate a team of retail associates, fostering a positive and collaborative work environment.
• Participate and compile monthly inventories.
• Greet customers with a friendly attitude and assist them with their purchases.
• Process customer transactions accurately and efficiently using a cash register.
• Maintain knowledge of current sales and promotions.
• Scan goods and ensure pricing is accurate.
• Process returns and exchanges following company policies.
• Stock shelves and maintain a clean and organized store environment.
• Conduct product demonstrations to showcase features and benefits.
• Train and develop the retail cashiers to ensure they are meeting goals.
• Organize initial deliveries, unpacking of boxes, putting away merchandise, organizing items, scan, price, and barcode new item's along with Gift shop staff.
• Handle customer complaints or concerns in a professional manner.

Job description

Tailwind Concessions LLC is seeking a Retail Lead to guide an airport retail team and deliver an exceptional guest experience. You will lead, train, and motivate a group of associates, ensuring accurate transactions and a welcoming atmosphere for travelers.

Responsibilities include supervising daily store operations, inventory, pricing accuracy, and coaching cashiers to meet sales goals while upholding policies and delivering outstanding guest service.