Airport Retail Shift Lead | Customer Experience

Avolta; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Employee discounts across all company

Employee assistance program

Training and career growth

Referral program

Job summary

Avolta in St. Louis at the International Airport is seeking a Retail Shift Manager to lead our team of associates, execute opening, daily, and closing procedures, and deliver an outstanding shopping experience for every customer.

You’ll supervise shifts, maintain store standards, manage POS and cash handling, monitor inventory, support visual merchandising, and coach staff to meet service goals while adhering to safety and labor rules.

Qualifications

• 2+ years in retail/customer service
• 6+ months in a supervisory or lead role
• Bachelor's degree preferred or equivalent experience

Responsibilities

• Execute opening, daily, and closing procedures following company policies and checklists.
• Lead and support retail associates during assigned shifts, ensuring tasks are completed and standards are met.
• Keep the store clean, organized, and visually appealing throughout the day.
• Monitor equipment and report any maintenance needs.
• Assign daily tasks and ensure proper coverage for smooth operations.
• Maintain compliance with labor regulations, including breaks and meal periods.
• Act as Manager on Duty (MOD) during shifts, handling escalated issues and ensuring seamless operations.
• Operate POS systems, process transactions accurately, and uphold cash handling and security protocols.
• Monitor inventory, assist with receiving merchandise, and report discrepancies.
• Support visual merchandising standards, including planogram execution and seasonal resets.
• Deliver outstanding customer service, resolve concerns professionally, and inspire the team to meet service goals.
• Train associates on brand standards, procedures, and customer engagement techniques.
• Ensure compliance with safety and health standards and train staff on safety protocols.

Skills

POS systems

Cash handling

Inventory management

Visual merchandising

Leadership

Communication

Education

Bachelor's degree preferred or equivalent experience

Job description

Avolta in St. Louis at the International Airport is seeking a Retail Shift Manager to lead our team of associates, execute opening, daily, and closing procedures, and deliver an outstanding shopping experience for every customer.

You’ll supervise shifts, maintain store standards, manage POS and cash handling, monitor inventory, support visual merchandising, and coach staff to meet service goals while adhering to safety and labor rules.