Multi-Unit Retail Leader — Airports & Resorts

WHSmith North America; Panama City (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Job summary

WHSmith North America is seeking a Multi-Unit Manager to lead sales, operations, and people development across multiple airport/resort stores. You will oversee Operations Delivery Managers and store teams, driving our priorities with discipline and measurable results in a fast-paced retail setting.

The role emphasizes coaching, cross-functional leadership, and implementing action plans to improve performance, inventory control, and customer experience while maintaining compliance and safety

Qualifications

• 3+ years of retail, hospitality, airport, resort, or customer-facing leadership experience.
• Proven ability to coach teams, influence leaders, and drive accountability in a fast-paced environment.
• Strong understanding of retail operations, sales performance, labor management, inventory control, shrink, compliance, and expense management.
• Ability to analyze data, identify opportunities, and implement action plans that improve results.
• Experience with merchandising, customer engagement, training, and operational execution.
• Strong communication, organization, and cross-functional partnership skills.
• Proficient in Microsoft Office, reporting tools, and business analytics platforms.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must meet all applicable background screening, badging, security clearance, and certification requirements.

Responsibilities

• Coach store leaders and teams on operations, sales, inventory, and compliance.
• Identify skill gaps and provide targeted coaching and training.
• Support onboarding, leadership development, and succession planning.
• Partner with the Multi-Unit Manager to strengthen team performance.
• Analyze sales, labor, inventory, shrink, audit, and compliance results to identify risks and opportunities.
• Drive action plans that improve operational performance and consistency.
• Strengthen store standards, inventory controls, merchandising, and operating procedures.
• Provide performance insights and recommendations to leadership.
• Support compliance, audits, loss prevention, health and safety, and operational controls.
• Identify and resolve operational risks through cross-functional partnerships.
• Support investigations, corrective actions, and continuous process improvement.
• Drive execution of sales, merchandising, service, and operational priorities.
• Support promotions, product launches, new initiatives, and operational changes.
• Monitor adoption, provide coaching, and share insights to improve results.

Job description

WHSmith North America is seeking a Multi-Unit Manager to lead sales, operations, and people development across multiple airport/resort stores. You will oversee Operations Delivery Managers and store teams, driving our priorities with discipline and measurable results in a fast-paced retail setting.

The role emphasizes coaching, cross-functional leadership, and implementing action plans to improve performance, inventory control, and customer experience while maintaining compliance and safety