Airport Ramp Ops Lead – Tower & Catering

Gategroup; New York (NY); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term-disabil

Voluntary life, accident, and hospital

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit ops

Job summary

gategroup is hiring an Airport Tower Representative in New York for an entry-level supervisory role. You will coordinate daily catering operations on the ramp and serve as the central communication point among drivers, operational teams, airline customers, and airport stakeholders to ensure safety and on-time service.

The role requires real-time decision-making, strong oversight, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• HS diploma required; college degree preferred.
• Minimum 3 years in a customer service capacity.
• 1 year directing the work of others.

Responsibilities

• Coordinate catering drivers and ramp personnel to ensure on-time aircraft servicing.
• Provide day-to-day operational oversight and support to frontline staff.
• Monitor flight schedules and gate changes, adjusting resources as needed.
• Communicate real-time updates to drivers, airline staff, and leadership.
• Ensure safety, quality, and regulatory compliance in all activities.

Skills

Airfield ops coordination

Dispatch & routing

Resource allocation

On-time performance management

Education

HS diploma

College/Degree preferred

Tools

MS Office

Operational systems

Job description

gategroup is hiring an Airport Tower Representative in New York for an entry-level supervisory role. You will coordinate daily catering operations on the ramp and serve as the central communication point among drivers, operational teams, airline customers, and airport stakeholders to ensure safety and on-time service.

The role requires real-time decision-making, strong oversight, and the ability to manage multiple priorities in a fast-paced environment.